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Elements and Performance Criteria

  1. Plan policy and procedures consultancy project

Required Skills

Required skills

communication skills to interpret nonverbal communication such as facial signs indicating lack of understanding

initiative and enterprise skills to

apply knowledge of disabilities to organisational policies and procedures

conceptualise creative and practical access improvements

develop strategies for risk management

language and literacy skills to

exchange complex information with people from diverse backgrounds using relevant language and format such as

advice on application of the DDA

applications for exemptions on the grounds of unjustifiable hardship

Disability Action Plans

technical reports

interpret complex legal and technical documents regarding accessibility for example

Australian and international standards

National Construction Code NCC

legislation

learning skills to undertake appropriate professional development to maintain currency of technical information and own knowledge base

planning and organising skills to

develop and manage business processes relating to the provision of consultancy services

ensure completeness of document analysis

problemsolving skills to analyse and apply DDA requirements to organisational policies and procedures

management skills to

apply diplomacy professional judgement empathy and patience to build and manage client relationships

maintain task orientation and focus on complex issues

technical skills to develop and describe enhancements to procedures that will enable inclusive participation of people with disabilities

Required knowledge

access and use compliance requirements including but not restricted to

codes

guidelines

legislation

local authority policies

protocols

regulations

standards

accessibility requirements relating to equipment used by people with disabilities such as

assistance animals

audio frequency induction loops

braille and tactile signage

long white canes

TTY telephones

walking frames

wheelchairs

best practices in access and use including measures that exceed compliance requirements

gaps and trends in interrelation of and conflict between compliance requirements

policy development legislative and regulatory frameworks relating to access to and use of the built environment

principles of access to and use of the built environment including

adaptable design

best practice solutions to access and use requirements

requirements of people with different disabilities and the aids and solutions available to meet them such as

audio frequency induction loop systems to enhance communication for people with hearing impairment

passenger lifts for vertical access for people with mobility impairment

tactile ground surface indicators for vision orientation

scope of functions of the human body including

auditory and visual processing

cognitive functions

mobility

psychiatric conditions

types of disabilities and combinations of disabilities and related range of functional limitations including

auditory

cognitive

mobility

muscle wasting and weakness

psychiatric

vision

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

develop a plan for providing consultancy services to two different organisations

analyse and report on organisational operations for two different organisations

propose and contribute to disability awareness for two different organisations

assist in the implementation and evaluation of improved procedures for two different organisations

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and is to comply with regulatory and Australian standards requirements

Resource implications for assessment include access to

documentation for two projects requiring access consultancy services to advise on improvements to organisational procedures involving different types of organisations

relevant legislation codes standards and guidelines

relevant personnel

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the CPP Property Services Training Package

satisfy the endorsed Assessment Guidelines of the CPP07 Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

This unit could be assessed on its own or in combination with other units relevant to the job function

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Client organisations may include:

aged care organisations

commercial enterprises, including:

car parking providers

communication service providers

entertainment providers

facilities management companies

hospitality, retail and tourism enterprises

large and small businesses

public and private companies

educational institutions

government agencies, such as public transport providers

health centres, hospitals and medical practices

industrial designers

internet-based companies and service providers

manufacturing companies

non-government organisations

religious organisations.

Processes and methodologies may include:

accessibility audit

change management.

Organisational policies may include:

business and office management

customer relations

human resources

organisational safety

quality assurance

service delivery

staff training.