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Elements and Performance Criteria

1. Identify job requirements.
   • Review work order and work area to identify carpeted floor cleaning requirements.
   • Identify carpeted floor surface and soil type on surface.
   • Identify equipment and chemicals required.
   • Assess workplace hazards and work restrictions affecting completion of work order.
   • Communicate and clarify issues with supervisor, team member or client.
   • Refer to Safety Data Sheets (SDS) and follow safe work methods.
   • Position safety signage and barriers to control hazards.
2. Clean carpet
   • Select, check, and use personal protective equipment (PPE).
   • Safely move, cover, or protect furniture and fittings that impede cleaning operation.
   • Select cleaning technique.
   • Select carpeted floor cleaning equipment and check for correct operation and safe use.
   • Calculate and prepare chemicals following manufacturers’ instructions and job requirements.
   • Patch test carpeted floor for colour fastness.
   • Clean carpeted floor surface in accordance with workplace procedures and hygiene standards.
3. Tidy work site.
   • Tidy work area and dispose of collected soil and waste in accordance with workplace procedures.
   • Remove protective covers from furniture and fittings.
   • Safely replace furniture and fittings.
4. Complete cleaning task.
   • Safely clean equipment and PPE, as required by workplace standards.
   • Check equipment for damage and wear before storing.
   • Safely store equipment, chemicals, and PPE to allow ready-to-use access.
   • Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.
   • Complete workplace cleaning schedule.

Range Statement

Not Applicable

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Performance Evidence

A person must demonstrate the ability to:

select and use carpet cleaning equipment and cleaning agents; and

clean, using a different technique in each instance, four different types of carpeted floor surfaces, including at least:

one carpeted floor with dry soiling; and

one carpeted floor with wet soiling.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor, team members or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient carpet cleaning methods.

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Knowledge Evidence

A person demonstrating competency in this unit must identify:

the main types of carpeted flooring and their characteristics including natural, synthetic, looped, tufted, and modular tiled carpeting

the main types of wet and dry soiling and effects on carpeted surfaces including dust, dirt, food, beverages, liquids, and oil

carpet cleaning techniques and equipment including:

vacuuming, steam cleaning and manual stain removal

industry standard equipment for cleaning wet and dry carpeted floors, including wet and dry vacuum cleaners and steam cleaners

cleaning agents; cleaning solutions for carpets, including carpet shampoo and stain removal cleaning agents

workplace requirements for undertaking all aspects of cleaning carpeted floors including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheets (SDS) and selection, care and use of PPE

safe handling and usage of cleaning equipment and cleaning agents

safe usage of carpet stain removal cleaning agents

manual handling techniques for moving furniture and fittings and installing covers

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

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