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Elements and Performance Criteria

1. Identify job requirements.
   • Review work order and work area to identify carpet cleaning requirements.
   • Identify type of carpet and type of stain.
   • Identify equipment and chemicals required.
   • Assess workplace hazards and work restrictions affecting completion of work order.
   • Communicate and clarify issues with supervisor, team member or client.
   • Refer to Safety Data Sheets (SDS) and follow safe work methods.
   • Position safety signage and barriers to control hazards.
2. Remove Stain from carpet.
   • Select, check and use personal protective equipment (PPE).
   • Select stain removal technique and equipment.
   • Safely move, cover, or protect, furniture and fittings that impede cleaning operation.
   • Calculate and prepare chemicals following manufacturers’ instructions and job requirements.
   • Patch test carpeted surface for colour fastness.
   • Treat carpet to remove stain in accordance with workplace procedures and hygiene standards.
   • Compare treated area with surrounding surface to determine need for further action.
3. Tidy work site.
   • Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.
   • Remove protective covers from furniture and fittings.
   • Safely replace furniture and fittings.
4. Complete carpet stain removal task.
   • Safely clean equipment and PPE as required by workplace standards.
   • Clean equipment and check for damage and wear before storing.
   • Safely store equipment, chemicals, and PPE to allow ready-to-use access.
   • Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.
   • Complete workplace cleaning schedule.

Range Statement

Not Applicable

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Performance Evidence

A person must demonstrate the ability to:

select and use stain removal equipment and cleaning agents; and

remove, using a different technique in each instance, four different types of carpet stains, including at least:

one dry soil carpet stain; and

one wet soil carpet stain.

Performance must include:

using efficient carpet stain removal methods.

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

safely using carpet stain removal cleaning equipment and preparing and using cleaning agents; and

disposing of collected soil and waste.

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Knowledge Evidence

A person demonstrating competency in this unit must identify:

the main types of carpet and their characteristics, including natural, synthetic, looped, tufted, and modular tiled carpet

different types of carpet stains; including staining from coffee, tea, juice, food, blood and ink

stain removal and carpet cleaning techniques and equipment including;

basic stain removal techniques; including manual stain removal, pre-spotting, pre-spraying, vacuuming and steam cleaning

industry standard equipment for cleaning wet and dry carpeted floors, including; cloths, sponges and pads, wet and dry vacuum cleaners and steam cleaners

cleaning agents; cleaning solutions for carpets, including carpet shampoo and stain removal agents

manufacturers’ instructions for mixing and using cleaning chemicals and stain removers

workplace rules, regulations, and requirements for undertaking all aspects of cleaning carpeted floors including;

key workplace health and safety, hygiene and environmental regulations

use of safety data sheets (SDS) and selection, care and use of PPE

safe handling and usage of cleaning equipment and cleaning agents

safe usage of carpet stain removal cleaning agents

manual handling and moving of furniture and fittings

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email and electronic or written reports.

workplace procedures for;

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text, or electronic form

use and care of equipment, including pre-start inspection checks of electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft, and threats to personal security.

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