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Elements and Performance Criteria

  1. Assess area to be cleaned.

Required Skills

Required skills

correct work skills to

use extraction cleaning techniques

use spot cleaning techniques

customer service skills to

establish rapport with clients

gain clients trust

analytical skills to

identify fibres and carpet type

select chemicals for colour repair and restoration

interpersonal skills to relate to people from a range of backgrounds

language literacy and numeracy skills to

communicate clearly and concisely verbally and in writing

explain carpet repair processes and expected outcomes to clients

perform mathematical calculations required for

calculating areas

diluting and mixing chemicals

read and interpret directions and safety instructions including

chemical labels

equipment manuals

material safety data sheets MSDS

request advice or further information

seek and receive feedback

source organise and record information

selfmanagement skills to work alone and in a team

skills to work safely when

handling and disposing of chemicals and safely

identifying hazards and controlling risks

manual handling

Required knowledge

characteristics of

carpet types

fibres

colour theory and range of dyes

company management structure and procedures including

emergency response and evacuation procedures

environmental protection procedures

injury and dangerous occurrence reporting

OHS procedures

quality systems

standard precautions for biological hazards

legislation regulations codes of practice and industry advisory standards that apply to carpet colour repair and reinstallation

safe work practices for using

chemicals

neutralising equipment

PPE

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observing practical demonstration of carpet colour repair and restoration on at least two different types of carpet

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

identify type and characteristics of carpet

classify type of colour damage

comply with company and legislative requirements

achieve outcomes in relation to customer work order and company requirements

apply safe and efficient treatment methods

select appropriate cleaning equipment and chemicals

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and must comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

suitable work site or venue with carpet

equipment operating manuals and MSDS

PPE

suitable equipment and chemicals

assessment instruments including personal planner and assessment record book

work order instructions work plans schedules and policy documents

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

This unit could be assessed on its own or in combination with other units relevant to the job function such as

CPPCCLA Perform carpet repair and reinstallation

CPPCCL3011A Perform carpet repair and reinstallation

CPPCCLA Perform advanced stain removal

CPPCCL3015A Perform advanced stain removal.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badge, card or pass

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection requirements

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

use of contractors.

Appropriate persons may include:

clients

colleagues

managers

persons in control of work sites

supervisors.

Hazards may include:

allergic reactions to chemicals and equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined and restricted spaces

contaminated clothing, materials and equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded machinery and parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

unrestricted people access

waste and waste disposal

work in extremes of temperature

work in unfamiliar, isolated or remote environments.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations that affect company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

injury and dangerous occurrence reporting

maintaining clear access ways

national and industry standards and codes of practice

OHS control procedures such as:

health and safety plans

job plans

job safety analysis

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

chemical routes of entry

potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Carpet may include carpet, mats and rugs made from:

mixed blends

natural fibres, such as:

organic (plant) fibres, such as cotton and sisal

silk

wool

synthetic fibres, such as:

acrylic

nylon

polyester

polypropylene.

Testing may include:

burn test

chemical test

sink and float test.

Agents causing colour damage may include:

airborne pollutants

bleaches

dye strippers and/or reducing agents

fluorocarbons

hydrocarbons

oxidising agents

pesticides

pharmaceutical preparations

ultraviolet light from sunlight and artificial light.

Personnel may include:

client’s staff members

colleagues

general public

venue, facility, or shopping centre staff and/or management.

Equipment may include:

carpet rakes

chemical hand spray units

cloths

extraction units, such as:

self-contained

vehicle-mounted

eye droppers

hair dryers

nylon bristle brushes

sponges

steam generators

steam irons.

Chemicals may include:

acid cleaners

alkaline cleaners

dyes

low environmental-impact chemicals

neutralisation chemicals

reducing agents.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses or goggles

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Manufacturer specifications may include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Signage and barriers may include:

physical barriers and restraints erected restricting access to a site

signs complying with legislative requirements and Australian standards, warning of danger or adverse conditions, including:

cleaning in progress

hazardous chemicals in use or present in work area.

Work restrictions may include:

amount of cleaning anticipated

client activity

employee level of literacy and communication skills

faulty or inappropriate equipment

site accessibility

site hazards

skills of the work unit or team

staffing resources

time limitations.

Neutralisation methods may include:

chemical application followed by extraction

chemical application followed by heat transfer.

Waste may be either solid or liquid and include:

chemicals past expiry date

litter

machine or vehicle exhaust emissions

obsolete equipment

packaging

soil

used containers

used or contaminated PPE

used or unused chemicals.

Environmental requirements may include:

clean-up, containment and isolation

company policies and guidelines

emergency chemical spill control measures

environmental protection agency and requirements of government departments, such as:

agriculture

emergency services

national parks and wildlife

hazardous materials handling

local government regulations and by-laws

low-energy carpet-cleaning methods

low environmental-impact chemicals

low-moisture cleaning methods

low water-use equipment and other water-efficient cleaning methods

non-chemical carpet-cleaning methods.