Required skills

customer service skills to

establish rapport with clients

gain clients trust

identify and respond to client requirements

analytical skills to

analyse carpet suitability for water extraction

classify soil and stains

select chemicals to suit carpet type

interpersonal skills to relate to people from a range of backgrounds

language literacy and numeracy skills to

communicate clearly and concisely verbally and in writing

explain carpetcleaning processes and expected outcomes to clients

perform mathematical calculations required for measurements

read and interpret directions and safety instructions including

equipment manuals

material safety data sheets MSDS

request advice or further information

seek receive and respond to feedback

source organise and record information

problemsolving skills to manage contingencies

skills to work safely when

handling and disposing of chemicals and waste

identifying hazards and controlling risks

manual handling

Required knowledge

carpet characteristics including

carpet construction

carpet types

dying methods

features of fibres piles and yarns

subflooring structures

underlay types

company management structure and procedures including

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

hazard and risk assessment techniques

injury dangerous occurrence and incident reporting

occupational health and safety OHS procedures

quality systems

correct use of equipment including moisture probes and measuring devices

legislation regulations codes of practice and industry advisory standards that apply to the inspection of waterdamaged carpet

mitigation and restoration options for carpet including

cleaning equipment and chemicals including low environmentalimpact chemicals

inspection techniques

prespotting and stainremoval methods

psychrometry evaluations

restoration methods including installation techniques

waterefficient methods

safe work practices for using equipment including PPE

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observing the conduct of a site inspection prior to the cleaning process

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

communicate with clients to elicit required information and negotiate access

determine site risks

diagnose source type and impacts of flooding

analyse textile condition and determine cleaning techniques to be used

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context and must comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

actual or simulated work environments

clients with varying needs and expectations

industry documentation and relevant codes and standards

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

This unit could be assessed on its own or in combination with other units relevant to the job function

Source and type of water damage include:

Personal protective equipment may include:

Legislative and company procedures may include:

Immediate physical hazards may include:

Risks and hazards include:

Carpets may include:

Techniques for assessing water damage include use of:

Building materials and installations, other than carpet, that may be subject to damage include: