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Elements and Performance Criteria

1. Identify job requirements.
   • Review work order and work area to plan cleaning activities.
   • Identify time of day cleaning activity is required and time frames for completing work order.
   • Identify types and volume of work.
   • Identify cleaning methods, equipment and chemicals required.
   • Assess workplace hazards and work restrictions affecting completion of work order.
   • Communicate and clarify issues with supervisor, team member or client.
   • Refer to Safety Data Sheets (SDS) and review safe work methods.
   • Identify required safety signage and barriers.
   • Identify and review emergency response and evacuation procedures
2. Plan and prepare work activities.
   • Obtain access key or card for area or premises to be cleaned.
   • Determine availability of equipment, chemicals, consumables and personal protective equipment (PPE) suitable for implementing work order.

Performance Evidence

A person must demonstrate the ability to:

plan two different safe and efficient cleaning activities.

Performance must include:

communicating effectively with supervisor, team members or clients; and

understanding, clarifying, and following supervisor or client instructions.

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Knowledge Evidence

A person demonstrating competency in this unit must identify:

workplace requirements for undertaking all aspects of planning basic cleaning activities including:

key workplace health and safety, hygiene and environmental regulations

workplace emergency response and evacuation procedures

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

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