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Elements and Performance Criteria

1. Identify job requirements.
   • Review work order, assess work area to identify external surface cleaning requirements.
   • Identify external surface and soil types on surfaces.
   • Identify equipment and chemicals required.
   • Assess workplace hazards and work restrictions affecting completion of work order.
   • Communicate and clarify issues with supervisor, team member or client.
   • Refer to Safety Data Sheets (SDS) and follow safe work methods.
   • Position safety signage and barriers to control hazards.
2. Maintain external surfaces.
   • Select, check and use personal protective equipment (PPE).
   • Safely move, cover, or protect items that impede cleaning operation
   • Select cleaning technique and identify related chemicals and equipment.
   • Select external surface cleaning equipment and inspect prior to use to ensure safety.
   • Calculate and prepare chemicals following manufacturers’ instructions and job requirements.
   • Clean external surfaces in accordance with workplace procedures and hygiene standards.
3. Tidy work site.
   • Tidy work area and dispose of collected soil and waste in accordance with workplace environmental requirements.
   • Safely replace moved items and move protective covers.
4. Complete cleaning task.
   • Safely clean equipment and PPE, as required by workplace standards.
   • Check equipment for damage and wear before storing.
   • Safely store equipment, chemicals, and PPE to allow ready-to-use access.
   • Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.
   • Complete workplace cleaning schedule.

Range Statement

Not Applicable

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Performance Evidence

A person must demonstrate the ability to:

select and use external surface cleaning maintenance equipment and cleaning agents to clean; and

maintain, using a different technique in each instance, four different types of external surfaces, including at least:

one external surface with dry soiling; and

one external surface with wet soiling.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

understanding, clarifying, and following supervisor or client instructions;

safely using cleaning equipment and preparing and using cleaning agents;

disposing of collected soil and waste; and

using efficient cleaning methods.

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Knowledge Evidence

A person demonstrating competency in this unit must identify:

the effects of wet and dry soils on external surfaces including: timber, tile, laminate, painted surface and canvas

cleaning techniques and equipment including:

scrubbing, mopping, sweeping, polishing, vacuum and pressure cleaning

industry-standard equipment such as, glass cleaning agents, ladders, pressure hoses, dry and wet lint free cloths, lint free towels, microfibre clothes, mops, and squeegees.

cleaning agents; cleaning solutions for external surfaces; including hard surface cleaning solutions for brick and glass, low environmental impact cleaning solutions, solvent cleaners, stain removal agents

manufacturers’ instructions for mixing and using cleaning chemicals and stain remover

workplace requirements for undertaking all aspects for maintenance of external surfaces including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheets (SDS) and selection, care and use of PPE

identifying and understanding the requirements of manufacturers’ instructions for mixing and using cleaning chemicals

safe handling and usage of cleaning equipment and cleaning agents

manual handling techniques for moving furniture and fittings

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

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