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Required Skills

Required skills

customer service skills to

establish rapport with clients

explain microfibre cleaning to clients

gain clients trust

identify client expectations

interpersonal skills to relate to people from a range of backgrounds

language literacy and numeracy skills to

communicate clearly and concisely verbally and in writing

read and record measurements

read and interpret directions and safety instructions including

chemical labels

equipment manuals and specifications

material safety data sheets MSDS

request advice or further information

seek receive and respond to feedback

source organise and record information

problemsolving skills to manage contingencies

skills to work safely when identifying hazards and controlling risks

selfmanagement skills to work alone and in a team

Required knowledge

carpet and upholstery construction including

characteristics of surfaces and fabrics

characteristics of yarns fibres and piles

company management structure and procedures including

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

hazard and risk assessment techniques

injury dangerous occurrence and incident reporting

OHS procedures

quality systems

legislation regulations codes of practice and industry advisory standards that apply to cleaning using microfibre techniques including OHS legislation

mircrofibre and lowwater usage cleaning including

benefits of use such as

cost efficient

environmentally responsible

characteristics of products

techniques for use

routes of entry and potential symptoms of exposure to chemicals

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observing practical demonstration of cleaning using microfibre lowwater techniques in either simulated or actual workplace or settings

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

communicate in order to convey benefits of microfibre lowwater techniques to client elicit required information from client and negotiate access to the site

determine site risks using analytical skills

assess suitability of microfibre techniques for application in work area

clean to required standard using microfibre products for floors furniture and other surfaces

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

range of actual or simulated work environments

clients with differing needs and expectations

industry documentation and relevant codes and standards

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

This unit could be assessed on its own or in combination with other units relevant to the job function

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Applications for microfibre usage include:

dry (dusting) and damp cleaning of:

floor surfaces

furniture

upholstery fabrics

applying floor finishes.

Benefits of microfibre and low-water techniques include:

efficient and effective cleaning resulting from microfibre composition of fine filaments of polyester and polyamide which capture and hold on to dirt and bacteria

environmentally responsible cleaning resulting from reduced water usage and very low or no exposure to chemicals (note: microfibre should be used with reduced amounts of chemicals, although chemical use is not totally eliminated in all circumstances)

lightweight mops (carrying less water) and other cleaning tools that reduce physical strain on operators

lower costs resulting from lowered water, electricity and chemical use

reduced exposure to allergens for clients and cleaners.

Company procedures may include:

client-specific contractual requirements

documentation and information systems and processes

legal and company policy or guidelines

legislation relevant to the operation

company service standards

personnel practices and guidelines outlining work roles, responsibilities and delegations

using electronic job scheduling and communication devices.

Microfibre cleaning equipment includes:

products specifically designed for:

moist and damp cleaning

dusting and delicate cleaning

specific equipment, such as:

mops

dusters, such as mitts and cloths

extension handles

window squeegees.

Risks and hazards may include:

allergic reactions to chemicals or equipment, including latex allergies

biological and animal waste

bites and stings

blood and blood-stained products

confined or restricted spaces

contaminated clothing, materials or equipment

damaged or inappropriate equipment

dust and fibres

electrical hazards arising from:

cables

electrical fittings:

switches

lights

untested electrical equipment

fatigue

fire

gas

heights

inadequate lighting and ventilation

infectious and zoonotic diseases, such as:

Q fever

scabies

mobile equipment and vehicle hazards around plant and vehicles

moving or unguarded parts

noise

occupational violence and bullying

poor personal hygiene practices

spill, splash and spray

release of substances with negative environmental impact

synergistic chemical reactions, such as:

hazardous incompatibility

reactivity

syringes or other sharps

temperature extremes

ultraviolet light

unsafe manual-handling techniques, including awkward and repetitive postures

unsafe underfoot conditions, such as slippery, uneven and rough surfaces

work in unfamiliar isolated or remote environments.

Cleaning techniques using microfibre may include:

using cloth and water in spray bottle to spot clean low-level stains

using damp (not wet) mops and cloths

using damp mops for hard floor surface cleaning and finishing

using dry mopping techniques.

Microfibre cloths and mops are cleaned and maintained effectively by:

air drying for optimal performance

avoiding fabric softeners

regular hand or machine washing in hot soapy water

removing stains with hot water and washing liquid

washing products on their own to avoid static transfer of lint.