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Elements and Performance Criteria

1. Set up equipment and trolleys.
   • Equipment required for servicing rooms is selected and prepared according to enterprise procedures.
   • Supplies required for cleaning trolleys are identified and selected or ordered in sufficient quantities according to enterprise procedures.
   • Trolleys are safely loaded with adequate supplies according to enterprise procedures.

Required Skills

Required skills

interpersonal skills to relate to people from a range of backgrounds language literacy and numeracy skills to communicate clearly and concisely verbally and in writing listen to directions and instructions perform mathematical calculations required for calculating quantities and mixing chemicals and cleaning agents as specified on product labels read and interpret directions and safety instructions including product labels diagrams that identify good hygiene practices equipment manuals safety instructions organisational policies and procedures request advice or further information seek and receive feedback source organise and record information observation skills to identify soil and stains identify surface types to determine cleaning method organisational skills to prepare equipment and materials for a given cleaning context problemsolving skills to manage contingencies skills to work safely when handling and disposing of chemicals and contaminated or toxic waste identifying hazards and controlling risks manual handling using equipment for cleaning selfmanagement skills to work alone and within a team

Required knowledge

cleaning chemicals and equipment for cleaning furniture fixtures and fittings cleaning methods including methods for various types of furniture fixtures and fittings prespotting and stain removal company management structure and procedures including biological and viral control emergency response and evacuation procedures environmental protection procedures injury dangerous occurrence and incident reporting occupational health and safety OHS procedures quality systems legislation regulations codes of practice and industry advisory standards that apply to cleaning operations including OHS legislation routes of entry and potential symptoms of exposure from chemicals safe work practices for using chemicals equipment including personal protective equipment PPE

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package
Overview of assessment	This unit of competency could be assessed by observing at least two different practical demonstrations of preparing rooms for guests and residents
Critical aspects for assessment and evidence required to demonstrate competency in this unit	A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit In particular the person should demonstrate the ability to identify type and characteristics of furniture fixtures and fittings and loose items and their surfaces organise and carry out the complete servicing of a guest or residents room select cleaning equipment and chemicals use safe and efficient cleaning methods comply with company and legislative requirements achieve outcomes in relation to work order and company requirements
Context of and specific resources for assessment	Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements Resource implications for assessment include access to suitable work site or venue including fully equipped guest or resident rooms with a range of furniture fixtures and fittings requiring cleaning housekeeping storage areas and all housekeeping equipment required for room cleaning suitable equipment and chemicals PPE equipment operating manuals work order instructions work plans and schedules assessment instruments including personal planner and assessment record book
Method of assessment	Assessment methods must satisfy the endorsed Assessment Guidelines of the Property Services Training Package include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application reinforce the integration of employability skills with workplace tasks and job roles confirm that competency is verified and able to be transferred to other circumstances and environments
Guidance information for assessment	Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed This unit could be assessed on its own or in combination with other units relevant to the job function

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.
Equipment must include:	brushes buckets cleaning agents and chemicals cleaning and polishing cloths gloves mops PPE vacuum cleaners.
Rooms may include:	balcony or deck bathroom bedroom kitchen lounge.
Furniture, fixtures and fittings may include:	desks floor surfaces light fittings mirrors and glassware refrigerators shelving soft furnishings telephones televisions wardrobes.
Room supplies may include:	bathroom supplies crockery cutlery enterprise material fridge supplies glassware linen local information magazines and newspapers stationery tea, coffee and sugar.

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