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Elements and Performance Criteria

1. Identify job requirements.
   • Review work order and work area to identify requirements for preparing rooms for guests and residents.
   • Identify number and types of rooms.
   • Identify equipment and chemicals required.
   • Assess workplace hazards and work restrictions affecting completion of work order.
   • Communicate and clarify issues with supervisor, team member or client.
   • Refer to Safety Data Sheets (SDS) and follow safe work methods.
   • Position safety signage and barriers to control hazards.
2. Clean rooms.
   • Select, check and use personal protective equipment (PPE).
   • Safely move, cover, or protect furniture and fittings that impede cleaning operation.
   • Select cleaning technique and related chemicals and equipment.
   • Select cleaning equipment and inspect prior to use to ensure safety.
   • Clean furniture, fixtures and fittings in accordance with workplace procedures and hygiene standards.
   • Check and replenish room supplies.
   • Collect, report and store guest or resident items left in vacated rooms in a safe location.
3. Tidy work site.
   • Tidy work area and dispose of collected soil and waste in accordance with environmental requirements.
   • Remove protective covers from furniture and fittings.
   • Safely replace furniture and fittings.
4. Complete cleaning task.
   • Safely clean equipment and PPE, as required by workplace standards.
   • Check equipment for damage and wear before storing.
   • Safely store equipment, chemicals, and PPE to allow ready-to-use access.
   • Report malfunctions, faults, wear or damage to cleaning equipment and environs to supervisor.
   • Complete workplace cleaning schedule.

Range Statement

Not Applicable

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Performance Evidence

A person must demonstrate the ability to:

select and use cleaning and cleaning agents and clean; and

prepare two different furnished rooms for guests and residents including one of the following:

lounge room;

bathroom;

kitchen; and

bedroom.

Performance must include:

selecting, using, and maintaining personal protective equipment (PPE);

manual handling techniques;

communicating effectively with supervisor or clients;

safely using cleaning equipment and preparing and using cleaning agents; and

disposing of collected soil and waste.

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Knowledge Evidence

A person demonstrating competency in this unit must identify:

cleaning techniques and equipment including:

industry-standard equipment such as, residential and industry vacuums, cloths, squeegee, microfibre cloths, towels, sponges, dry and wet mops, cleaning agents and brooms.

dusting, wiping, scrubbing, polishing, vacuuming, steam cleaning and manual stain removal

cleaning agents; cleaning solutions for floors, carpets, ceramic tiles, bathroom surfaces, toilets, and stain removal cleaning agents and low environmental impact cleaning solutions

manufacturers’ instructions for mixing and using cleaning chemicals and stain removers

workplace requirements for undertaking all aspects cleaning rooms for guests and residents of including:

key workplace health and safety, hygiene and environmental regulations

use of safety data sheets (SDS) and selection, care and use of PPE

safe handling and usage of cleaning equipment and cleaning agents

safe usage of carpet stain removal cleaning agents

manual handling techniques for moving furniture and fittings and installing covers

methods for communicating and clarifying work requirements with supervisors and clients; verbally, in person or via phone, via electronic medium such as text and email, electronic or written reports

workplace procedures for:

health and safety, hygiene and environmental care

communicating and clarifying work requirements with supervisor, team members or client

notifying supervisor, team members or client of work completion; verbal communication in person or by phone, written communication including hard copy cleaning schedules, text or electronic form

use and care of equipment; including checking electrical safety tags to ensure safe use of equipment

tidying work areas, disposing of soil and waste, cleaning equipment and PPE, and storing equipment and chemicals

replenishing room supplies

collecting, reporting and storing guest or resident items left in vacated rooms

reporting incidents; accidents and injury, damage to or breakages in the cleaning area or cleaning equipment, theft and threats to personal security

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