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Elements and Performance Criteria

1. Conduct pre-work site assessment.
   • Approval to access and inspect premises is gained from client.
   • Hazards are assessed, and risks are controlled and communicated to client.
   • Future access requirements are identified and negotiated with client.
2. Assess condition of carpet and upholstery.
   • Age, usage patterns, and history of carpet or upholstery care are confirmed with client.
   • Level of wear and tear, soil type, and carpet or fabric fading are identified and documented.
   • Age, mobility and needs of people and pets on premises are identified to determine potential impact of work, which is then communicated to client.
3. Determine and communicate approach to cleaning.
   • Cleaning approach for carpet or upholstery is identified according to manufacturer specifications.
   • Cleaning techniques that achieve desired outcomes and satisfy company procedures and legislative requirements are identified following analysis of gathered information.
   • Cleaning technique, limitations of achievable results, and requirements for care after cleaning process are determined and communicated to client.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Hazards that must be assessed include:	biological and environmental contaminants chemical exposure via absorption, ingestion and inhalation chemical reactivity dust and fibre particulates electrical environmental allergens explosions fatigue fire manual handling noise poor ventilation slips, trips and falls syringes and sharps working in confined spaces.
Soil types must include at least five of the following:	beverage blood candle wax chewing gum cigarette butts dust dye stuffs food grease heavy dirt build-up hospital waste hydrocarbons industrial and chemical waste lipstick nail polish oil paper plant stains rainwater shoe polish tar.

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Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also inspect and assess the condition of two different types of carpet and one upholstered piece of furniture, and provide recommendations on suitable cleaning care for each.

In doing the above work, the person must:

identify site hazards and control risks before commencing the task

communicate with customers to obtain required information and negotiate access

diagnose textile condition and determine cleaning techniques to be used

communicate recommended cleaning approach to client.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

carpet characteristics, including:

carpet construction

carpet types

dying methods

features of fibres, piles and yarns

installation methods

cleaning options for carpet, including:

drying times

low-moisture cleaning methods

pre-spotting and stain-removal methods

water-efficient cleaning methods.

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