Elements and Performance Criteria
- Access and prepare site for inspection.
- Client and insurance company contact details are obtained and confirmed, reporting requirements are determined, and approval to access and inspect site is gained.
- Work site hazards are assessed and risks controlled according to company, legislative, and health and safety requirements.
- Health and safety requirements for site and type of work to be undertaken are identified and applied to planning.
- Insurance arrangements are confirmed and insurance excess payment is collected according to company policy.
- Site is secured and immediate physical hazards are addressed prior to proceeding with assessment.
- Equipment required to conduct site assessment is selected and prepared.
- Personal protective equipment (PPE) is sourced and used according to manufacturer specifications and industry standards.
- Assess water damage.
- Existing inundation of water is identified and water entry is isolated or stopped as required.
- Investigations and discussions are held with client to identify source and type of water.
- Extent of damage to carpet, underlay and sub-floor is assessed using selected techniques, and is documented.
- Factors affecting mitigation and restoration are analysed and documented.
- Other building materials and installations are checked for water damage using penetrative and non-penetrative measuring devices to determine degree of moisture and results are documented.
- Photographic evidence of site damage is recorded according to company procedures.
- Site measurements are documented to assist in calculating repair costs and determining techniques to be used to assist mitigation and restoration.
- Develop and document plan.
- Information gathered during site assessment is analysed to determine potential for drying and restoring carpet or replacing carpet and underlay.
- Strategies to protect or restore other building materials and installations are analysed and documented.
- Risk management plan outlining cost-effective solutions for managing and mitigating water damage is developed and documented according to legislative and company procedures.
- Timeline for conducting mitigation and restoration work is negotiated with owner or manager and insurer of premises.
- Formal agreement to proceed with work is secured and documentation, including acceptance of quotation, is completed according to standard company procedures.
- Clean and safety check equipment, and store equipment and chemicals.