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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Analyse cleaning problems.
   • Cleaning problems are identified in consultation with cleaning team and client.
   • Locations of cleaning problems are examined, substrate is identified, and photographs and samples are taken as required.
   • Cleaning techniques that have been applied to the problem are identified and effectiveness is assessed in consultation with cleaning team.
   • Adaptations to current cleaning techniques that comply with client and workplace requirements are trialled and effectiveness is assessed.
2. Investigate new cleaning techniques.
   • Alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements, are researched and identified.
   • Industry networks, manufacturers and suppliers, are consulted on alternative cleaning techniques that address the problem and substrate, and comply with client and workplace requirements.
   • Cost-effectiveness of alternative cleaning techniques is assessed and new cleaning techniques are selected for trialling.
3. Trial new cleaning techniques.
   • Equipment and materials required for trialling new cleaning techniques are identified and obtained according to workplace procedures.
   • Locations where cleaning problems are most severe are identified for trialling new cleaning techniques.
   • Cleaning techniques are applied according to research findings and manufacturer specifications, and results are assessed over recommended time period.
   • Variations to new cleaning techniques recommended by research findings, consultation and manufacturer specifications are trialled, as required.
   • Results of new cleaning techniques, including details of variations to techniques, are recorded and effectiveness is assessed.
4. Implement and monitor new cleaning techniques.
   • Effective new cleaning techniques are documented and communicated or demonstrated to cleaning team, as required.
   • Cleaning team’s implementation of new cleaning techniques is observed and coaching on application of techniques is provided as required.
   • Effectiveness of new cleaning technique is monitored, recorded and reported according to company requirements.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Substrate must include three of the following:	carpet concrete fabric glass painted surface plastic metal tiles vinyl surface wood.

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Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also develop cleaning techniques for three of the following cleaning problems, each involving a different substrate as listed in the range of conditions:

stubborn stains

discolouration

deposits

moulds.

In doing the above work, the person must:

research possible cleaning techniques with networks, manufacturers and suppliers to identify agreed cleaning techniques

interpret and apply the following information relating to developing, implementing and monitoring new cleaning techniques:

safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals

health, safety and environmental protection legislation

workplace policies and procedures, including sustainability policies.

apply the new cleaning techniques over a recommended timeframe agreed with those consulted, and assess results.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

common types of cleaning problems and cleaning techniques used to resolve them on different types of substrates

equipment and materials required to implement new cleaning techniques

industry personnel and networks that could provide information on solutions to cleaning problems

internet research strategies and sources for finding information about products that could assist in identifying and resolving new cleaning techniques

methods for coaching team members in new cleaning techniques

methods for identifying causes of cleaning problems and type of substrate

methods for monitoring success and cost-effectiveness of new cleaning techniques

safe handling and operating procedures for cleaning equipment and materials, including cleaning chemicals

workplace requirements for developing, implementing and monitoring new cleaning techniques, including compliance with:

health, safety and environmental protection legislation

workplace policies and procedures, including sustainability policies.

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