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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Identify equipment, chemical and consumable requirements.

Required Skills

Required skills

interpersonal skills to

deal with suppliers and ensure consistent supply of consumables and resources

relate to people from a range of backgrounds

language literacy and numeracy skills to

communicate clearly and concisely verbally and in writing

perform mathematical calculations required for

monitoring resources

preparing costbenefit analyses

purchasing stock

prepare reports

read and interpret directions and safety instructions including

chemical labels

equipment manuals

material safety data sheets MSDS

technical data from suppliers and manufacturers

recommend new product developments

source organise and record information

planning and organising skills to

allocate resources

estimate demand

prioritise work

schedule and roster

problemsolving skills to manage contingencies

selfmanagement skills to work alone and in a team

Required knowledge

company management structure and procedures including

biological and viral control

emergency response and evacuation procedures

environmental protection procedures

identifying hazards and controlling risks

injury dangerous occurrence and incident reporting

OHS procedures

purchasing policy and processes

quality systems

legislation regulations codes of practice and industry advisory standards that apply to control of resources to the work site including OHS legislation

mathematical methods for budgeting and estimating resources

product and services knowledge including

chemicals and their uses

cleaning equipment including PPE and its uses

methods for assessing effectiveness

sources of information for updating knowledge

surfaces and effective and compatible cleaning methods

work order specifications

routes of entry and potential symptoms of exposure to chemicals

stock control procedures and methods

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observing practical demonstrations of controlling the supply of resources to the work site involving at least two different work site environments

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

determine resource implications of particular cleaning methods being used in work order

assess equipment and material requirements of work order

comply with company and legislative requirements

achieve outcomes in relation to customer work order and company requirements

implement and maintain effective stores and ordering systems

review effectiveness of current products

update product knowledge

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

suitable venue equipment and relevant requisition guidelines sites

work order and client specifications

Australian Standard Safe storage and handling information for hazardous material

plain English version of relevant procedures

work order instructions work plans and schedules and policy documents

assessment instruments including personal planner and assessment record book

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

This unit could be assessed on its own or in combination with other units relevant to the job function such as

CPPCLOA Organise and monitor cleaning operations

CPPCLO4022A Organise and monitor cleaning operations.


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Work order information may include:

access to work site, including:

access and egress points

timing of access

budget allocations

completion times and dates

human resource requirements to complete the work tasks

job requirements and tasks

legislative and local government requirements

OHS requirements and emergency response procedures

requirements for working in isolated and remote locations

resource requirements, such as equipment and materials

specific client requirements, such as:

dress and presentation requirements

relationships with other activities

use of signage and barriers

work schedules

work site contact persons

work site requirements for specific industries, such as:

hospitals and medical centres

nursing homes

retail food courts

schools

tourism and hospitality.

Company requirements may include:

business and performance plans

client communication procedures

client confidentiality procedures

client service standards

communication channels and reporting procedures

company goals, objectives, plans, systems and processes

company issued identification badges, cards or passes

company policies and procedures, including:

access and equity policy, principles and practice

OHS policies and procedures, including control procedures

maintenance procedures for equipment and PPE

those relating to own role, responsibility and delegation

work site access security clearance procedures

company service standards

dress and presentation requirements

duty of care, code of conduct, and code of ethics

emergency response and evacuation procedures

employer and employee rights and responsibilities

environmental protection procedures

personnel practices and guidelines

quality and continuous improvement processes and standards

records and information systems and processes

training materials (induction, refresher and new skills)

using contractors.

Appropriate persons may include:

clients

colleagues

managers

persons in control of work sites

supervisors.

Equipment may include:

access equipment, such as ladders

bins

brooms

buckets

buffers

cleaning trolleys

cloths

cobwebbers

doodle bag holders

drop sheets

drying equipment

dust pans and brushes

dusters

extension poles

extraction units, wands and hand tools

hoses

microfibre products

mops

personal protective equipment

polishers

pressure-washing equipment and attachments

scouring pads

scrapers

scrubbers

site communication devices

sponges

spray bottles

squeegees

steam cleaners

sweepers

vacuum cleaners and attachments

window cleaning equipment.

Personal protective equipment may include:

ear muffs and plugs

gloves, such as non-permeable

goggles

high-visibility vests and clothing

overalls and other protective clothing

respirators

safety glasses

safety shoes

splash-proof face masks

sun protection

tongs

ultraviolet protection

wet-work clothing.

Chemicals may include:

acid cleaners

alkaline cleaners

low environmental-impact chemicals

neutral cleaners

solvent cleaners.

Consumables may include:

air freshener

hand towels

liner bags

soap

toilet paper.

Occupational health and safety (also known as workplace health and safety) requirements may relate to:

allergic reactions, such as contact dermatitis

communication devices for remote and isolated locations, such as:

mobile phone

two-way radio

dermatoxicological control and prevention measures

emergency procedures for eye and skin contact, and inhalation and ingestion of toxic substances

hazard identification and risk assessment mechanisms

health surveillance and monitoring, such as regular blood testing

hierarchy of hazard control procedures

maintaining clear access

national and industry standards and codes of practice

OHS control procedures, such as:

health and safety plans

job plans

job safety analyses

risk assessments

safe operating practices and procedures

safe system of work statements

safe work instructions

work method statements

reporting injury and dangerous occurrences

routes of entry and potential symptoms of exposure to chemicals

safe work practices for equipment, PPE and chemical storage, including interpretation of:

MSDS

hazardous substance information, such as long latency periods

safety training, induction and refresher training

selection and use of PPE and clothing appropriate to the hazard

ultraviolet light

up-to-date electrical test and tag compliance

use of chemicals according to MSDS

use of residual current devices

use, storage and maintenance of equipment according to manufacturer specifications and equipment operating manuals.

Functionality may include:

advice from staff and colleagues

company experience with products

industry recommendations and standards

MSDS

new product technical data or guides

previous experience with products.

Legislative requirements may include:

Australian standards, quality assurance and certification requirements

award and enterprise agreements

industry advisory standards and codes, such as:

building codes

dangerous goods codes

relevant commonwealth, state and territory legislation and local government regulations affecting company operation, including:

anti-discrimination and diversity policies

chemical controls

chemical registers and manifests

consumer protection

energy conservation

environmental protection

equal employment opportunity

freedom of information

industrial equipment certificates of competency or licences

industrial relations

OHS Acts and regulations

privacy

public health

trade practices

water conservation

workplace consultative arrangements.

Manufacturer specifications may include:

equipment operating manuals

instructional guides

MSDS

other resources supplied by the manufacturer, such as:

laminated cards

notices

wall posters

product labels

safety instructions pre-printed on equipment.

Effectiveness and efficiency may include:

client satisfaction

costs and benefits

environmental impact

functionality

health and safety issues

productivity.

Industry events may include:

product demonstrations

product promotions

safety demonstrations

seminars

supplier training

trade shows.

Industry information may include:

government agencies and departments

industry association materials

industry magazines, newsletters and journals

manufacturer specifications

supplier promotional materials and technical data.