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Elements and Performance Criteria

  1. Assess and calculate cost of services.
  2. Provide quotation to client.
  3. Respond to request for variation of existing contract.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Work site must include:

wet areas

food service areas

general office areas

public areas.

Conditions and limitations of quotation must include:

dates of quotations

general conditions and rules

inclusions and exclusions

expiry dates of quotations

payment details.

Requests for variation must be in response to four of the following:

change in level of client’s business

contractor requirements

emergencies

irregular requirements, such as shampoo carpet or window cleaning

new building work.

Requests must be assessed against:

existing contract conditions

additional work required

capacity to respond.


Performance Evidence

A person demonstrating competency in this unit must satisfy the requirements of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also:

prepare a quotation for cleaning services for two different new work sites, where each quotation must:

comply with company requirements

reflect company policies and procedures

present service offer, costing and conditions, and limitations of the quotation

respond to two different requests for variations to existing contracts for cleaning services.


Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

consumer protection issues and fair trading and trade practices requirements relating to cleaning operations

contractual requirements, including processes for handling and responding to requests to vary contracts

company processes and procedures, including those relating to:

client records

environmental protection procedures

health and safety procedures

purchasing policy and processes

reporting procedures

key requirements of legislation, regulations, codes of practice and industry advisory standards relating to providing quotations for cleaning services, including:

chemical controls

chemical registers and manifests

energy conservation

environmental protection

privacy

public health

water conservation

work health and safety (WHS)

mathematical methods for calculating costs, taxes and profit margins

product and service knowledge, including:

effective and compatible cleaning methods for various surface types

chemicals and their uses

cleaning equipment and its uses

work order specifications.