Elements and Performance Criteria
- Assess and calculate cost of services.
- Client is contacted and work site is assessed, as required, according to company procedures.
- Client and work site details and cleaning requirements are noted and client record is created according to company requirements.
- Human resource requirements and product and costing information are sourced, selected and interpreted according to company requirements.
- Costs, taxes and profit margin are calculated according to company requirements.
- Calculations are checked, and detailed and legible records of methods of calculations are kept, according to company requirements.
- Provide quotation to client.
- Accurate details of cost of service and conditions and limitations of quotation are included in quotations according to company requirements.
- Quotations are provided to client according to company requirements.
- Options, with secondary quotations, are offered according to company requirements.
- Details of quotations are recorded accurately and legibly and retained on file according to company requirements.
- Respond to request for variation of existing contract.
- Client request for variation is handled by authorised person as determined by company requirements.
- Requests are assessed according to company requirements.
- Accurate costing is prepared and quotation for requested changes is provided according to company requirements.
- Client record is updated and details of quotation are recorded according to company requirements.