Elements and Performance Criteria
- Establish team.
- Company’s social, ethical and business standards are promoted to ensure those standards and legislative requirements are applied.
- Team communication requirements are established and communication methods are selected to meet team member needs, according to company requirements.
- Roles and tasks of team members are agreed through team consultation and negotiation, and recorded according to company requirements.
- Team and individual KPIs are established and communicated to team members, and recorded according to company requirements.
- Commitment of team members to key performance indicators (KPIs) is gained and maintained through consistent outlining and competent demonstration of workplace procedures.
- Monitor and support team outcomes.
- Team’s work performance is monitored against KPIs and team members are held accountable for completing activities and achieving required outcomes.
- Individual coaching is provided to team members in response to requests or as a result of team monitoring, as required.
- Individual or team member problems are discussed and issues resolved according to company requirements.
- Develop team performance.
- Opportunities for staff development and training are regularly promoted to staff according to company requirements.
- Development needs of team are identified, recorded and discussed with team members according to company requirements.
- Development activities and support materials that suit identified needs of team members are planned and scheduled according to company requirements.
- Improvements in team and individual work performance are monitored, recorded and rewarded according to company requirements.