Elements and Performance Criteria
- Establish new business contacts.
- New organisations with potential to benefit from company products and services are identified according to company requirements.
- Individuals in target organisations with potential to benefit are identified and contacted, and effective relationships built according to company requirements.
- Communication protocols are agreed with business contacts and maintained according to own level of responsibility and company requirements.
- Work effectively with business contacts.
- Roles of business contacts are clarified and responsibilities of parties in business relationship are agreed according to company requirements.
- Realistic service commitments are set and adhered to according to company requirements.
- Flexibility in work practices required in unusual or difficult situations is adopted according to company requirements.
- Situations outside own area or level of responsibility are identified and, where appropriate, referred to designated personnel according to company requirements.
- Identify and monitor client needs.
- Needs and expectations for service delivery are regularly discussed with client according to company requirements.
- Feedback on company performance and level of satisfaction is sought from client according to company requirements.
- Prompt action is taken on feedback received according to company requirements.
- Contracts or variations to contracts or levels of agreed service provision are reviewed and implemented according to company requirements.
- Respond to complex client needs.
- Complex client needs are analysed and options for resolution are explained to client according to company requirements.
- Clients are assisted to evaluate product and service options to satisfy their needs according to company requirements.
- Preferred action is determined and prioritised according to company requirements.
- Potential difficulties in service delivery are identified and actions taken according to company requirements.
- Communicate advice and pricing information.
- Pricing information for routine and specified products and services is provided where these match client needs, according to company requirements.
- Follow-up information required by client is provided promptly according to company requirements.
- Bookings with client are scheduled and confirmed according to company requirements.
- Promote company.