Required skills

communication skills to inform customers of available products and services

numeracy skills to

cost inputs

undertake financial planning and modelling such as establishing breakeven point

develop project budget

analyse financial reports such as profit and loss reports and balance sheets

negotiation skills to finalise customer requirements

literacy skills to

review client briefs

prepare quotations and reports

Required knowledge

methods of calculating pay back period to recoup cost of installation of sustainable solutions

concepts of risk management planning and processes

incentives provided for the installation of sustainable solutions

industry codes and standards for quoting and applying warranties cooloff periods and returns

industry quality requirements

industry terminology used in budgeting quoting and sustainability

organisational policies and procedures related to sustainable practices

organisational processes for budgeting and quoting

standard financial reporting mechanisms

strategies tools and products to support sustainable practices

legislative and regulatory requirements relating to environmental standards and OHS

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic social and environmental sustainability policies and procedures in an organisation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

research and identify products and services that support improved sustainability

communicate with customers and identify their needs for sustainable products and services

determine the full cost of providing the product or service and prepare a quotation that meets business standards and requirements

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

relevant legislation standards and guidelines

workplace documentation and personnel

reports from other parties involved in the process of identifying and implementing improvements

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

This unit could be assessed on its own or in combination with other units relevant to the job function

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Sustainability is broadly defined as having three separate but inter-related components with characteristics including:

Research data may be sourced from:

Standard financial methods include:

Full costs for providing a product or service include:

Conditions and limitations of the quotation may include:

Legislative and regulatory requirements include: