Required skills

changemanagement skills to respond to new opportunities and implement sustainable business solutions

decisionmaking skills to

evaluate and select business opportunities

develop communication strategies

assess effectiveness of service provision

language literacy and numeracy skills to

communicate clearly and concisely verbally and in writing

compare benchmarks

consult with work group

read and interpret documentation including

environment and energy efficiency requirements

resource use

report against identified performance indicators

seek and receive feedback

source organise and record information

use costing strategies

lateral and creative thinking to identify new sustainable business opportunities and plan projects

problemsolving skills to respond to customer service issues

research skills to

identify policies practices products and services that contribute to sustainability

analyse and compare their performance

technology skills to use computer applications

Required knowledge

concepts and models that address

economic sustainability

social sustainability

environmental sustainability

concepts and models of strategic and tactical business planning

governance and accountability models and processes that inform sustainability practices

legislation regulations codes of practice and industry advisory standards that apply to sustainability

organisational strategy policy and procedures to enhance business sustainability

performance characteristics and benefits of sustainable policies products services and processes

strategies for

continuous improvement

effecting outcomes

maximising opportunities

minimising impacts

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment

This unit of competency could be assessed by observing at least two instances of the implementation and monitoring of integrated economic social and environmental sustainability policies and procedures in an organisation

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of the required skills and knowledge specified in this unit

In particular the person should demonstrate the ability to

identify opportunities for improved sustainability within the business

build a culture that supports sustainability policies and practices

implement and monitor the quality delivery of sustainable business operations

Context of and specific resources for assessment

Assessment of essential underpinning knowledge may be conducted in an offsite context It is to comply with relevant regulatory or Australian standards requirements

Resource implications for assessment include access to

relevant legislation standards and guidelines

workplace documentation and personnel

reports from other parties involved in the process of identifying and implementing improvements

Method of assessment

Assessment methods must

satisfy the endorsed Assessment Guidelines of the Property Services Training Package

include direct observation of tasks in real or simulated work conditions with questioning to confirm the ability to consistently identify and correctly interpret the essential underpinning knowledge required for practical application

reinforce the integration of employability skills with workplace tasks and job roles

confirm that competency is verified and able to be transferred to other circumstances and environments

This unit could be assessed on its own or in combination with other units relevant to the job function

Guidance information for assessment

Reasonable adjustments for people with disabilities must be made to assessment processes where required This could include access to modified equipment and other physical resources and the provision of appropriate assessment support

Assessment processes and techniques should as far as is practical take into account the language literacy and numeracy capacity of the candidate in relation to the competency being assessed

Sustainability is broadly defined as having three separate but inter-related components with characteristics, including:

Performance indicators may include:

Stakeholders may include:

Mechanisms to monitor client satisfaction may include:

Strategies tocommunicate and market may include: