Elements and Performance Criteria
- Assist with preparing listing presentation.
- Client requirements are clarified with licensee in charge or principal using appropriate interpersonal communication techniques.
- Assistanceis given to licensee in charge or principal and other members of sales team to prepare property listingpresentation in line with agent instructions, agency practice and legislative requirements.
- Information on comparable properties and market conditions is accessed to enhance the listing presentation.
- Assistance is given to licensee in charge or principal and other members of the sales team to prepare promotional material and listing kit to highlight benefits of agent and agency and address client requirements in line with agency practice, ethical standards and legislative requirements.
- Assist in delivery of property listing presentation.
- Appointment details for property listing presentation are confirmed.
- Assistance is given to licensee in charge or principal and other members of sales team in delivering listing presentation in line with agency practice and legislative requirements.
- Appropriate rapport is established with client.
- Client questions are answered fully and honestly or referred to appropriate person.
- Effective interpersonal communication and presentation skills are used in representing the agency and responding to client questions and concerns.
- Contribution is made to sales team review of list presentation in line with agency practice.
- Assist in providing follow-up service to clients.