Elements and Performance Criteria
- Assist with preparing marketing materials.
- Client requirementswith regard to marketing materials are clarified with appropriate property management staff using relevant interpersonal communication techniques.
- Assistanceis given to appropriate property management staff to prepare marketing materials in line with client instructions and agency practice.
- Assist in delivery of property marketing activities.
- Own role and responsibilities and those of other agency staff in delivery of property marketing activities are understood.
- Assistance is given to relevant property management staff in implementing marketing activities in line with agency practice and legislative requirements.
- Appropriate rapport is established with potential tenants.
- Questions from potential tenants are answered fully and honestly or referred to appropriate person.
- Effective interpersonal communication and presentation skills are used in representing the agency and responding to questions and concerns of potential tenants.
- Contribution is made to reviews of marketing activities in line with agency practice.
- Assist in providing follow-up service to clients.
- Information is gathered and prepared for relevant property management staff to facilitate provision of effective follow-up service to potential tenants in line with agency practice.
- Support is provided to relevant property management staff in reviewing and reporting to landlord on effectiveness of marketing activities.