The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Property information may include information relating to: | company servicesconstruction costscurrent and planned property or site developmentsdepreciation schedulesleasing ratesmanagement policy and proceduresmarketing servicesoccupancy ratesoperating costsproperty characteristics including:availability of alternative energy sources, including:solar hot water and heatingwind generationaccessibility for people with disabilitiesenergy efficiency achieved by processes and products, such as:building orientationenergy efficient plantinginsulationlow energy building techniquesenergy ratings, such as 5 or 6 starwater saving devicessales information. |
Relevant people may include: | clientscolleagueslegal representativesmembers of industry associationssupervisors. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Sources of property information may include: | internet and intranetlocal, state and federal government documents and registersnewspapers and journalspolicy statementsproperty reportsqualitative and quantitative datatelevision and radio. |
Legislative requirements may be outlined and reflected in: | Australian standardscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawconsumer protectionenvironmental and zoning laws affecting:access securityaccess and property useenergy efficiencyfreedom of informationhome building requirementslocal regulations and by-lawsprivacy laws applying to owners, contractors and tenantspublic healthquality assurance and certification requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
Interpersonal techniques may include: | active listeningconsultation methodsinterpreting non-verbal and verbal messagesquestioning to clarify and confirm understandingseeking feedbackusing language and concepts appropriate to cultural differences. |
Suitable format may relate to: | incorporating graphics and picturesusing a particular software applicationusing standardised formsusing tables and charts. |
Feedback on future information needs may be obtained from: | clients and colleaguesdocumentation and reportsquality assurance dataquestionnairesregular meetings. |