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Elements and Performance Criteria

  1. Identify property inspection requirements.
  2. Inspect property.
  3. Record and report inspection findings.
  4. Implement repairs to managed properties.
  5. Inform landlord of options for protecting asset value of property.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation regulations and licensing requirements

application of risk management strategies associated with planning and conducting property inspections

computing skills to access agency databases send and receive emails and complete standard forms online

decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts including legislation and regulations prepare general information and papers prepare formal and informal letters reports and applications and complete standard forms

negotiation skills to action required repairs and maintenance identified in inspection reports

numeracy skills to calculate and interpret data such as cost of repairs and maintenance

planning organising and scheduling skills to plan implementation of property repairs and maintenance

research skills to identify and locate documents and information relating to real estate operations

Required knowledge and understanding

common building styles and faults

features of property included in a property inspection such as

aesthetic features

defects

structural features

insurance needs of tradespeople and service providers

preventative maintenance programs

property documentation including

agreements

building codes

checklists

contracts

licences

permits

plans

previous inspection reports

specifications

property inspection including

conduct

planning

process

reasons for and scheduling of property inspections

reports

timing

types

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

financial services

leases

OHS

privacy

property management

risks and risk management strategies associated with planning and conducting property inspections

sources of specialist advice including

builders

colleagues

government officials

industry professionals and members of industry associations

managers and supervisors

planners

subcontractors

technical experts

valuers

types of property repairs and maintenance

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed through practical demonstration of conducting and reporting on the inspection of a managed property Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

accessing suitably qualified tradespeople and service providers to undertake property repairs and maintenance

applying effective communication and coordination techniques to access property and organise inspection

arranging for implementation of property repairs and maintenance identified in property inspection reports

complying with established inspection processes noting any variations in approved property requirements and preparing findings in a report suitable for analysis and dissemination

conducting and completing property inspections within agreed timeframes and in compliance with all applicable industry legal and organisational requirements

knowledge of agency practice legislation and ethical standards affecting inspection of managed properties

providing landlords with information on options for protecting asset value of property

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Type of property inspection may be:

at change of tenancy

irregular

periodic

planned

relating to a complaint

relating to illegal works or usage

statutory.

Clients may include:

agents

government and legal instruments or agencies

landlords

property agents

tenants.

Relevant people may include:

landlords and managing agents

tenants.

Property documentation may include:

agreements

building codes

checklists

contracts

licences

permits

plans

previous inspection reports

specifications.

Legislative requirements may be outlined and reflected in:

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

employment and industrial relations

financial services

leases

OHS

privacy

property management.

Interpersonal techniques may relate to:

active listening

clear and concrete presentations of options

constructive feedback

culturally inclusive and sensitive engagement techniques

questioning to clarify and confirm understanding

two-way interaction

use of language and concepts appropriate to cultural differences

verbal or non-verbal language.

Specialist advice may be sought from:

builders

colleagues

government officials

industry professionals and members of industry associations

managers and supervisors

planners

subcontractors

technical experts

valuers.

Verifiable evidence may include:

inspection checklists, records and notes

qualitative and quantitative data

visual assessment of the physical aspects of the property.

Appropriately qualified and insured tradespeople and other service providers may include:

licensing and registration requirements

membership of professional and industry associations

public liability insurance.