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Elements and Performance Criteria

1. Identify maintenance and service requirements.
   • Maintenance and service requirements of building facilities are specified and confirmed against work order.
   • Work practices and timelines are confirmed.
   • Site access and specific site requirements are verified and appropriate arrangements are made.
   • Communication channels and processes are confirmed.
2. Monitor building facilities.
   • Building facilities are monitored against work order to ensure that designated maintenance and service tasks are completed within required timeframes.
   • Maintenance and service requirements are identified and noted according to work health and safety (WHS) and organisational requirements.
   • Notified breaches of building controls are reported.
   • Interpersonal techniques are used to discuss issues or concerns.
   • Situations requiring specialist advice are identified and assistance is sought as required.
3. Arrange for routine maintenance and service.
   • Routine maintenance and service to building facilities are arranged.
   • Notification of completed maintenance and service is confirmed on receipt.
   • Accredited contractor inspections are arranged to confirm maintenance or service has been effectively carried out according to work order.
   • Business equipment and technology are used to maintain relevant documentation.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Maintenance and service requirements must include at least six of the following:	changing user codes confirming operational effectiveness data backups identifying and replacing worn parts inspections, lubrication, cleaning and adjustments regular services, such as waste removal, cleaning, and grounds maintenance repairs, maintenance or service under warranty routine repairs, maintenance or service.
Building controls must include:	access procedures alarms exit procedures fire equipment.

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Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also monitor building facilities to ensure that maintenance and service problems are identified and resolved, or reported where necessary.

The person must demonstrate this performance by identifying and arranging themaintenance and service requirements for two different buildings, and monitoring these arrangements to ensure that designated maintenance and service tasks are completed within required timeframes.

In doing the above, the person must:

verify maintenance and service requirements for building facilities against work order and consult with relevant people to arrange access to building facilities

monitor building facilities to ensure completion of designated maintenance and servicetasks within required timeframes

arrange accredited contractor inspection

use business equipment and technology to maintain associated documentation.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

building facilities’ maintenance and service requirements

common hazards to public and personal safety associated with particular types of maintenance work in buildings

key features of property contracts and administrative requirements

key requirements of federal, state or territory legislation, codes, standards and local government regulations relating to monitoring building facilities, including:

building and construction

property leasing and management

work health and safety (WHS)

limitations of own work role, responsibilities and professional abilities

points of contact with emergency service agencies.

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