The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Maintenance and service requirements include: | backupschanging user codesconfirmation of operational effectivenessidentification and replacement of worn partsinspections, lubrication, cleaning and adjustmentsregular services, such as waste removal, cleaning and grounds maintenancerepairs, maintenance or service under warrantyroutine repairs, maintenance or service. |
Work order information may relate to: | authorised contractorsauthorised maintenance and service personnelcompletion datesmaintenance, service and repair requirements and taskswarranties and service informationwork authorisationswork schedules. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresenvironmental performance, including:energy savingsefficiencies achieved by waste management, including recycling, re-use and use minimisationwater use minimisationgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Site access and specific site requirements may relate to: | access and egress pointsaccess codesbuilding codes and regulationsheritage listingskeys, passes and security clearancenoise controlOHS requirementstime of accessunion requirements. |
Clients may include: | building facility agentsbuilding facility ownersbuilding supervisorsgovernment and legal instruments and agenciesmanagersproject managerstenants. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirementsaward and enterprise agreementsconsumer protectionenvironmental and zoning laws affecting access security, access and property usefreedom of informationhome building requirementslocal regulations and by-lawsprivacy requirementspublic healthrelevant federal, and state or territory legislation that affects organisational operation, including:environmental issuesEEOindustrial relationsOHSanti-discrimination and diversityrelevant industry codes of practicestrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Communication channels may include: | direct line and lateral supervision pathsorganisational communication protocols and proceduresorganisational networks. |
Building controls may relate to: | access proceduresalarmsexit proceduresfire equipment. |
Interpersonal techniques may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal and non-verbal language. |
Specialist advice may be sought from: | architectsbuilderscolleaguesemergency personnelgovernment officialsmembers of industry associationsOHS representativesplannerssolicitorssubcontractorssupervisorstechnical expertsvaluers. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
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