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Elements and Performance Criteria

  1. Complete managing agent documentation.
  2. Select tenant.
  3. Complete leasing documentation.
  4. Process receipt of security deposits (bonds) and rent.
  5. Place new tenant in property.
  6. Record tenant and landlord transactions on agency database.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as agency and statutory forms

application of risk management strategies associated with advising clients on property sales and property management options

computing skills to access agency databases send and receive emails and complete standard forms online

decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts including agency and statutory forms complete standard forms and prepare general information papers and formal and informal letters

numeracy skills to calculate and interpret data such as rents and security deposits

planning organising and scheduling skills to place new tenants in rented properties

research skills to identify and locate documents and information relating to leasing of rented properties

Required knowledge and understanding

bonds and security deposits

condition reports and disclosure statements

ethical practices associated with leasing of property

leases including

commercial and industrial

holiday

residential

retail

placing new tenant in rental property including

government fees and duties

keys

rights and obligations

security deposits

tenancy documentation

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

financial services

OHS

privacy

property management

rent

residential tenancy agreements

rights and duties of tenants and landlords

risks and risk management strategies

screening tenants including

capacity to pay

financial limits

match suitable properties to tenants needs

motives

needs

preferences

statutory and other forms of agreement and lease

tenancy application processes including

criteria for selecting tenants

interviewing tenants

notifying selected tenant

obtaining tenancy applications

recording tenancy arrangements

reviewing references

reviewing tenancy applications

tenancy application forms

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed through practical demonstration of processing applications from tenants for the lease of all forms of property Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

completion of leasing documentation

completion of managing agent documentation

knowledge and application of agency and legislative requirements associated with the handling of moneys including rents and security deposits

knowledge of ethical practices associated with leasing of property

knowledge of legislative and regulatory requirements relating to the processing of applications for the leasing of property

knowledge of statutory and standard forms associated with leasing of property

knowledge of the rights and duties of landlords and tenants

receiving applications from prospective tenants in line with agency practice and legislative requirements

selecting and approving tenants in line with agency practice and legislative requirements

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Legislative requirements may include:

relevant federal, and state or territory legislation and local government regulations relating to:

anti-discrimination and equal employment opportunity

consumer protection, fair trading and trade practices

employment and industrial relations

financial services

leases and tenancy agreements

OHS

privacy

property management.

Lease may include:

commercial and industrial

holiday

residential

retail.

Screening prospective tenants may include:

capacity to pay

financial limits

motives

needs and preferences

tenancy databases.

Appropriate personnel may include:

agency principal

licensed real estate agent

landlord.

Placing new tenant in rental property may refer to:

government fees and duties

keys

rights and obligations

security deposits

tenancy documentation.