1. Access appropriate databases.
   • Information requirements are determined.
   • Appropriate property or client database is identified and accessed in line with agency policy and procedures.
   • Property and client databases are administered in line with agency procedures, ethical standards, legislative requirements and privacy guidelines.
2. Retrieve relevant property and client information and produce reports.
   • Property or client database is interrogated using appropriate search techniques.
   • Database functions are used to access required property or client information.
   • Accessed property or client information is checked to ensure that it meets requirements.
   • Property or client information is downloaded and printed as required according to system procedures.
   • Property or client information is organised and presented in a format that conforms to requirements and agency style guide.
   • Reports are reviewed and checked for accuracy.
3. Enter property or client information.
   • Information is gathered, analysed and prepared for entry in property or client database in line with agency procedures, legislative requirements and privacy guidelines.
   • Information is checked for clarity, accuracy, currency and relevance in line with agency procedures, legislative requirements and privacy guidelines.
   • Information is accurately entered into property or client database in line with agency procedures, legislative requirements and privacy guidelines.
4. Maintain secure storage of information.
   • Database files are stored in a secure location according to agency procedures, legislative requirements and privacy guidelines.
   • Access to database files is restricted to authorised personnel in line with agency risk management policy and procedures, legislative requirements and privacy guidelines.
5. Contribute to monitoring and enhancing property information databases.
   • Requirements of property or client information databases are analysed and suggestions for improvements are provided to relevant personnel.
   • Feedback about the clarity, accuracy, currency and relevance of output from property or client information databases is provided to relevant personnel.
6. Use databases to enhance customer relations.
   • Regular clients are accurately identified and followed up according to agency practice.
   • Client records are accurately used to advise clients on agency services of possible interest.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.