The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Legislative, financial and procedural requirements may be outlined and reflected in: | Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirementsAustralian standardsfederal and state taxation requirementsconsumer protection laws and guidelinescourt and tribunal precedentsenvironmental and zoning laws affecting access security, access and property usefreedom of informationhome building requirementslicensing requirementsprivacy and confidentiality requirements and laws applying to owners, contractors and tenantspublic healthquality assurance and certification requirementsrelevant common lawrelevant federal, and state or territory legislation and regulations affecting organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practice, which may cover areas including market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawrelevant local government policies and regulations strata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Services may relate to: | business brokingbuyer's advocacy or agentmarketing, sale and leasing of a range of property typeson-site residential property managementproperty management for a range of property typesresidential and commercial real estaterural agency practicestrata and community title management. |
Clients may include: | agents or third parties for purchasers and vendorsin-house staff and office contractorsother agency staffowner corporations and community title groupspotential vendorsprospective and existing landlordsprospective and existing tenantsprospective purchaserspurchasersvendors. |
Client needs may relate to: | beliefs and valuesconventions of gender and sexualitycultural practices and observationscultural stereotypesdisposable income and financial constraintsenvironmental considerationslanguagephysical and mental disabilitiesreligious and spiritual observancessocial conventionsverbal and non-verbal communication. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesagency policies and guidelinesbusiness and performance planscomplaint and dispute resolution proceduresethical standards and codes of practice, such as:acting in principal's best interestsmisrepresentationover-servicingfixed charges rather than fee for servicedeclaration of beneficial interestclear communication of services offered and fee for servicesclear negotiation of feesgoals, objectives, plans, systems and processeslegal policies and guidelinesmission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manualssales, marketing and leasing or management procedure manuals. |
Relevant people may include: | clientscolleaguesconsumerslegal representativesmembers of industry associationssupervisors. |
Specialist advice may be sought from: | architectsbankers and financiersbuildersemergency personnelgovernment officialsindustry professionals and members of industry associationsinvestment consultantsOHS representativesplannersreal estate agentssolicitorssubcontractorssupervisors and colleaguestechnical expertsvaluers. |
Regulatory and industry standards may include: | industry standardslegislative and statutory requirements outlined in relevant legislation, such as licensing, property, tenancy, tribunal and courtOHSrules of conduct and ethical practices. |
Codes of ethics and conduct may relate to: | acting in principal's best interestsclear communication of services offered and fee for servicesclear negotiation of feesdeclaration of beneficial interestdeclaration of conflict of interestduty of careindividual behaviourmaintaining confidentialitymisrepresentationnon-discriminatory practicesover-servicingfixed charges rather than fee for serviceuse of organisational property. |
Work practices may relate to: | appraising for sale or leasecanvassing for relevant businesslisting for sale or leasemanaging propertynegotiating and executing lease arrangementsnegotiating and executing salespreparing for sale by auctionpromoting and marketing propertypromoting, advertising and undertaking administrative dutiesproviding support within an agencyreceiving and handling moniesundertaking routine functions within the organisation. |
Specific needs may relate to: | beliefs and valuesconventions of gender and sexualitycultural stereotypesdressfood and dietreligious and spiritual observancessocial conventionstraditional practices and observationsverbal and non-verbal language. |
Feedback may include: | formal and informal discussions, reviews and evaluations with:existing and previous clientspeers, colleagues and managersinformation provided by others involved in a professional capacity, both internal and external to the organisation. |
Risks: | may relate to:changes to regulations and legislationclient and staff satisfactioncompetitionemergencies and disastersfire and securityhealth and safetymarket influencesphysical, financial or human resourcesproject control and cash flowsuppliers and contractorstime constraintsmay be identified through:audits and review of audit reportschecking work area and equipment before and during workongoing trainingregular housekeeping activitiesregular formal and informal consultation and meetings with colleagues review of OHS records, including registers of hazardous substances and dangerous goodsworkplace inspections in area of responsibility. |
Limitations may relate to: | industry requirementsjob role and responsibilitieslegal responsibilitiesown competency levelown interpretation of legislation, regulations and proceduresown understanding of risk identification processesquality processes. |
Information collection techniques may include: | discussions with colleagues and clientsdocumentation, reports and risk management plansgroup workshops and brainstormingincident reporting systemsinterviews and questionnairesmedia, including newspaper, radio, television and industry magazines observation checklistsorganisational or industry-based surveys. |
Standard documentation may include: | building codeslicencesmapsorganisational, industry and other contractspermitsplansproperty marketing, sale and lease agreements or contractsspecificationstenancy agreements. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
Professional development strategies may include: | coaching, mentoring and supervisionformal and informal learning programs identifying and establishing new career pathsinvolvement in community and industry activitiesupdating and maintaining knowledge base on current issues for work and professional practiceusing existing strengths to focus future career developmentwork rotation to facilitate changing work priorities. |
Competency standards and other relevant benchmarks may relate to: | benchmarks such as: industry code of conduct and code of ethicsstatutory and legislative requirements related to working in the property sectorpersonal and technical knowledge, skills and attitudinal aspects required to undertake day-to-day tasks and duties of the work function effectively and efficiently; specifically:competency standards for the property industryother relevant industry, cross-industry and enterprise competency standards. |
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