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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Access information on strata.
   • Legislation relevant to strata communities is identified.
   • Developments that may exist under strata plans and the management issues associated with different types of development are identified.
   • Own interpretation and application of legislation relating to strata communities are confirmed to ensure consistent and accurate understanding.
   • Procedures for use of the strata community’s common seal are identified and checked for compliance with legislative requirements.
   • Strata community decision-making processes, including meeting requirements and meeting procedures for lot owners and owners committee, are identified and checked for compliance with legislative requirements.
   • Situations requiring specialist advice are identified and assistance is sought as required.
2. Identify role of the owners committee.
   • Membership, role and responsibilities of owners committee are identified and checked for compliance with legislative requirements.
   • Key provisions of code of conduct for owners committees are identified and followed.
   • Process for appointment, operation and powers of owners committee responsible for administering owners corporation is identified and checked for compliance with legislative arrangements.
   • Process and powers of owners committee to raise funds by levying contributions against lot owners are identified and checked for compliance with legislative arrangements.
   • Process for removal of owners committee or committee member is identified and checked for compliance with legislative arrangements.
   • Situations requiring specialist advice are identified and authorised, and assistance is sought as required.
3. Access information on by-laws for strata communities.
   • By-laws relevant to strata communities are identified, accessed and interpreted to clarify rules that owners and tenants in strata communities must follow.
   • Process for changing or amending by-laws is identified.
   • Availability of model by-laws prepared by state or territory governments is determined, and suitability for use or amending for use with strata communities is assessed.
   • Situations requiring specialist advice are identified and assistance is sought as required.
4. Identify role of strata managers.
   • Role and duties of strata manager are identified and checked for compliance with legislative requirements and contract with strata community.
   • Relationship between strata manager and the owners committee is identified.
   • Roles and duties of strata manager and resident manager are determined and verified with owners committee.
   • Role and duties of strata manager in facilitating meetings of owners and owners committee are identified and verified with owners committee.
   • Role of strata manager in resolving disputes in strata communities is identified.
   • Key provisions of the code of conduct for strata managers are identified and followed in all dealings with the owners corporation, lot owners and other parties.
   • Own interpretation of the role of strata managers is confirmed with relevant people to ensure consistent and accurate understanding.
   • Own professional development needs in relation to role as strata manager are determined and appropriate sources of continuing professional development are accessed.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Legislation relevant to strata communities must include:	Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements Australian standards common law relating to working in the strata community management sector consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health requirements quality assurance and certification requirements federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity Acts Interpretation Act environmental issues equal employment opportunity (EEO) electronic transactions industrial relations work health and safety (WHS) federal and state taxation requirements industry codes of conduct covering areas such as market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utility use (water, gas and electricity), and contract law relevant local government policies and regulations strata, community and company titles tenancy agreements.
Developments that may exist under strata plans must include:	agriculture caravan parks commercial hotels layered schemes mixed use, such as retail, and/or commercial, and/or residential residential resorts retail retirement villages serviced apartments viticulture.
Duties of strata manager must include:	arranging payment of all invoices attending to correspondence attending to orders, submissions and appeals ensuring strata community complies with WHS regulations maintaining the strata community register organising and coordinating repairs and maintenance of common property, including following a preventative maintenance program preparing and distributing: notices, including contribution notices financial statements and budgets meeting agendas and minutes providing advice in handling difficult or complex strata issues setting dates for committee meetings, annual general meetings, and extraordinary meetings.

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Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also apply foundation knowledge to work effectively and efficiently in the strata community management sector.

The person must demonstrate this performance by responding to four routine workplace situations, one relating to each of the following aspects of work in the strata community management sector:

complying with legislative requirements associated with strata communities

clarifying the role of the owners committee

accessing and interpreting by-laws for a strata community

identifying the duties of strata managers.

In doing the above, the person must:

comply with relevant legislative requirements and confirm own understanding and application with relevant people

comply with ethical practices and code of conduct, and check own understanding and application with relevant people

identify the role and duties of lot owners, owners committee, strata manager and resident manager in strata communities

identify by-laws applying to individual strata communities and the processes involved in changing and amending them

access and use industry employment and professional development guidelines and benchmarks, and seek assistance from own organisation and statutory organisations to ensure own continuing professional development

identify and verify own role and responsibilities and demonstrate an understanding and respect of individual differences in carrying out work tasks.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

code of conduct relating to:

owners committees

strata managers

limitations of own work role, responsibilities and professional abilities

relevant federal, state or territory legislation and local government regulations relating to strata communities, including:

Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements

Australian standards

common law relating to working in the strata community management sector

consumer protection laws and guidelines

court and tribunal precedents

environmental and zoning laws affecting access security, access and property use

freedom of information

home building requirements

licensing requirements

privacy and confidentiality requirements and laws applying to owners, contractors and tenants

public health requirements

quality assurance and certification requirements

federal, and state or territory legislation and regulations affecting organisational operation, including:

anti-discrimination and diversity

Acts Interpretation Act

environmental issues

equal employment opportunity (EEO)

electronic transactions

industrial relations

work health and safety (WHS)

federal and state taxation requirements

industry codes of conduct covering areas such as market sector, financial transactions, taxation, environment, construction, land use, native title, zoning, utility use (water, gas and electricity), and contract or common law

relevant local government policies and regulations

strata, community and company titles

tenancy agreements

social and ethical practices and business standards relevant to strata managers

strata communities:

decision making processes in strata communities

distinction between the various strata title types

meetings, including:

meeting procedures

legislative requirements relating to notification and conduct of meetings

processes for appointing and managing owners committees

role and duties of resident manager

role and duties of strata manager

role of lot owners

role of owners corporation

situations in which common seal may be used

types of developments under strata plans

WHS issues and requirements relating to working in the strata community management sector.

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