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Elements and Performance Criteria

Determine risks to agency operations.
- Types of risks to agency, clients and other stakeholders are identified.
- Agency procedures for identification of risks are identified.
Identify causes and potential impact of risks on agency.
- Causes of risks are identified in line with agency practice.
- Potential impact of risks on agency and clients is determined.
Implement agency procedures for responding to risks.
- Agency procedures for responding to risks are identified and implemented within scope of responsibility.
- Personal skills in identifying and responding to risks are reviewed, and where appropriate, strategies are implemented for improving this aspect of professional practice.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

application of risk identification skills

computing skills to access agency information on procedures for identifying and responding to risks

decision making and problem solving skills to identify risks and make decisions consistent with agency legislative and ethical requirements

literacy skills to access and interpret a variety of texts including legislation regulations and rules of ethics prepare general information and papers prepare formal and informal letters reports and applications and complete standard and statutory forms

organisational skills to undertake workrelated tasks associated with identifying and responding to risks

research skills to identify documents and information relating to identifying and responding to risks

Required knowledge and understanding

agency riskrelated policies and procedures

Australian and New Zealand risk management standards

causes of risks

complainthandling procedures

impact of risks on agency clients and other stakeholders

procedures and systems for identifying and responding to risks

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

antimoney laundering

consumer protection fair trading and trade practices

environment and sustainability

employment and industrial relations

financial services

property sales and management

sources of information on risk

sources of risks

techniques and tools for identifying risks

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed through case studies and practical demonstration of identifying and responding to risks in an agency environment Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

identifying risks in an agency environment

identifying causes and potential impact of risks on agency clients and other stakeholders

responding to risks in an agency environment in line with scope of personal responsibilities as well as agency and legislative requirements

assessing personal skills in identifying and responding to agency risk

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Types of risks may relate to:	administrative and business systems, policies and practices commercial and legal relationships between the agency, consumers and other organisations consumer risk economic and financial circumstances individual actions, such as discrimination and ineffective communication management activities and controls natural events
	non-compliance with legislative and regulatory requirements, including: consumer protection OHS trade practices non-compliance with quality system physical and personal security political circumstances, such as legislative change property ownership, including intellectual property technological and technical issues, both internal and external to the agency, such as loss of data.
Agency, clients and other stakeholders may include:	consumers and clients co-owners financial institutions that have an interest in the agency principals staff and others to whom a duty of care is owed.
Causes of risks may include:	commercial and legal relationships economic circumstances and scenarios human behaviour inaccurate information provided by clients individual activities management activities and controls natural events political circumstances technological issues.
Potential impact of risks may include:	capital reserves cash flow viability and resulting liquidity goodwill value nett worth of the business return on investment.
Agency procedures for responding to risks may include:	discussion with supervisor and colleagues documentation of risks reporting risk to immediate supervisor.