Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

Source and apply information on real estate industry in relevant State or Territory.
Source and apply relevant state or territory legislation and regulations affecting agency operations.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation regulations and codes of conduct

application of risk management strategies associated with applying legislation regulations and codes of practice relevant to real estate operations

computing skills to access agency databases compose electronic documents and complete standard and statutory forms online

decision making and problem solving skills to analyse situations and make decisions consistent with state or territory legislative and regulatory requirements

literacy skills to access and interpret a variety of texts including legislation regulations and codes of practice prepare general information and papers prepare formal and informal letters reports and applications and complete standard and statutory forms

planning organising and scheduling skills to access and maintain copies of legislation regulations and codes of conduct

research skills to identify and locate state and territory legislation regulations and codes of conduct relevant to real estate operations

Required knowledge and understanding

ethical standards

real estate codes of conduct

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

environmental issues

financial services

franchises and business structure

property sales and management

real estate licensing

risks and risk management strategies

sources of information on state or territory legislation and regulations affecting real estate operations

sources of information on the real estate industry at state or territory level

statutory records

written communication such as letters and emails

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed through case studies and practical demonstration of knowledge and application of legislative and regulatory requirements relevant to real estate operations in relevant State or Territory Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

knowledge of legislative and regulatory framework applying to real estate agency operations in relevant State or Territory

knowledge of real estate industry required to work effectively in relevant State or Territory

sourcing and applying information on the real estate industry in relevant State or Territory

sourcing and applying legislation and regulations affecting agency operations particularly property sales and management in relevant State or Territory

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Sources of information may include:	agency principals colleagues, supervisors and managers government agencies industry and government websites industry and professional organisations and associations industry conferences and seminars industry consultants, contacts, mentors and advisers industry journals information services libraries licensed real estate agents media personal observation and experience reference books training programs training providers written correspondence, such as letters and emails.
Information may include:	career opportunities within the industry environmental issues and requirements industrial relations issues and major organisations industry expectations of staff industry working conditions new products, technology, techniques and services organisation of the real estate industry quality assurance
	relationships between the real estate industry and other industries work ethic required to work in the industry.
Related industries may include:	banking business construction finance retail rural sales.
Quality of work performance may include:	client service compliance with codes of conduct compliance with legislative and regulatory requirements ethical standards knowledge of property sales and management environment.
Issues of concern may include:	emerging markets employment issues environmental and social issues government initiatives industry expansion or retraction new services and products.
Legislation and regulations may include:	relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection, fair trading and trade practices employment and industrial relations environmental issues financial services franchises and business structure OHS privacy property sales and management real estate licensing.
Real estate industry activities may include:	business broking property development property management property sales.