This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as agency and statutory forms associated with the lease of different forms of property

application of risk management strategies associated with leasing different forms of property

computing skills to access agency databases send and receive emails and complete standard forms online

decision making and problem solving skills to analyse situations associated with leasing different forms of property and making decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts including legislation and regulations prepare general information and papers prepare formal and informal letters and complete standard and statutory forms

negotiation skills to reach agreement with landlords and tenants on tenancy agreement or lease conditions

numeracy skills to calculate and interpret data such as rents and security deposits

planning organising and scheduling skills to place new tenants in rented properties

research skills to identify and locate documents and information relating to leasing different types of managed properties

Required knowledge and understanding

consumer protection including

consumer protection principles relevant to the lease of property

effect of consumer protection legislation on contracts

penalties and remedies available for breaches of consumer protection legislation

protection offered to consumers under consumer protection legislation in relation to the lease of property

purpose

rights and obligations of real estate agents under consumer protection legislation in relation to the lease of property

contracts

ethical practices associated with leasing property

property inspection including

agency documentation

benefits

conducting and following up property inspections

key control

planning property inspections

promotional materials

security of managed properties

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

antimoney laundering

consumer protection fair trading and trade practices

employment and industrial relations

financial services

leasing

OHS

privacy

rent

rights and duties of tenant and landlords

risks and risk management strategies

screening tenants including

capacity to pay and care for property

financial limits

marketing aids

matching suitable properties to tenant needs

motives

needs

preferences

residential tenancy databases

strategies for assisting potential tenants to view properties

tasks associated with placing new tenants in rental properties including

government fees and duties

keys

rights and obligations

security deposits and bonds

tenancy documentation

leases and tenancy agreements including

condition report and disclosure statements

fixed and periodic

format of agreements

key features of different types of leases and tenancy agreements

legal obligations of agent landlord and tenant

limitations associated with rejecting an application from a prospective tenant

rents security deposits and bond moneys

statutory and agency documentation

types of leases and tenancy agreements such as residential retail holiday industrial and commercial

tenancy application processes including

criteria for selecting tenants

interviewing tenants

gaining landlord approval

notifying selected tenants

obtaining and reviewing tenancy applications

recording tenancy arrangements

reviewing references

reviewing tenancy applications

tenancy application forms

trust accounts

Overview of assessment

This unit of competency could be assessed through practical demonstration of administering the leasing of different types of property Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

completing tenancy agreement or lease documentation in line with agency practice ethical standards and legislative requirements

conducting inspections for prospective tenants in line with agency practice ethical standards and legislative requirements

knowledge of agency practice ethical standards and legislative requirements associated with leasing different forms of property

knowledge of consumer protection principles and the rights and obligations of licensed real estate agents and real estate representatives in regard to the leasing of property

obtaining and reviewing tenancy applications in line with agency practice ethical standards and legislative requirements

placing tenants in property in line with agency practice ethical standards and legislative requirements

recording tenancy arrangements in line with agency practice

screening tenant enquiries in line with agency practice ethical standards and legislative requirements

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Enquiries from potential tenants may be received through:

Lease may include:

Appropriate rapport relates to use of techniques that:

Screening tenants may include:

Legislative requirements may include:

Promotional materials may include:

Effective interpersonal communication techniques may include:

Effective questioning techniques may include:

Effective negotiation techniques may include:

Tenancy agreement or lease documentation may include:

Placing new tenant in rental property may refer to: