1. Prepare for tribunal.
   • Process for making an application to the relevant tribunal or court is followed.
   • Documentation required for application to the relevant tribunal is accurately completed.
   • Evidence and other documentation required for tribunal or court are prepared and reviewed in line with agency practice.
   • Advice from appropriate assisting professionals is sought in preparing for tribunal hearing, as required, in line with agency practice.
   • Pre-tribunal briefings are participated in as appropriate and required.
   • Procedure to follow where a matter has been settled prior to the hearing is implemented in line with agency and legislative requirements.
2. Participate in conciliation processes for grievances and disputes.
   • Purpose and role of conciliation is clarified within particular tribunal and case context.
   • Opportunities are explored to resolve grievances and disputes through conciliation.
   • Conciliators are provided with complete and accurate information regarding the grievance or dispute.
   • Clear and concise formal case statements are prepared and provided for the conciliator.
   • Opportunities are taken to obtain relevant information from other parties during the conciliation process.
   • Realistic assessments are made of conciliated offers against the likely outcome of continuing with the conciliation process and any subsequent rulings from the adjudicating body.
3. Use appropriate tribunal etiquette.
   • Appropriate manner of entering and departing the tribunal room is used.
   • Appropriate manner of addressing the tribunal is used.
   • Relevant legal and industry language is used where appropriate.
4. Present case before tribunal.
   • Rules and procedures of the tribunal are applied.
   • Case is outlined in a clear and concise manner to the tribunal.
   • Evidence is given and routine examination of witnesses is undertaken appropriately.
   • Relevant decisions and precedents are referred to appropriately.
   • Respondent submissions are responded to appropriately.
   • Questions and directions from the tribunal are responded to appropriately.
   • Statement of reasons for tribunal decision is requested in line with tribunal and agency practice.
5. Act as a witness.
   • Pre and post-tribunal briefings and debriefings are participated in as appropriate and required.
   • Evidence provided reflects questions and directions asked by tribunal or legal representatives.
   • Evidence is provided using factual descriptions and presented clearly and concisely.
   • Conduct is according to requirements of tribunal processes and proceedings.
   • Liaison with appropriate legal representatives is maintained.
   • Appropriate and required documentation and reporting are undertaken and stored according to agency practice.

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.