Google links for CPPDSM4034A - Assess and implement strata/community management agreement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Clients may include:	agents or third parties for owners in-house staff and office contractors owner corporations, and body corporate and community title groups potential and existing owners prospective and existing tenants strata companies.
Client needs may relate to:	beliefs and values conventions of gender and sexuality cultural practices and observations cultural stereotypes disposable income and financial constraints environmental considerations language physical and mental disabilities religious and spiritual observances social conventions verbal and non-verbal communication.
Organisational requirements may be outlined and reflected in:	access and equity principles and practice guidelines acting in principal's best interests agency policies and guidelines business and performance plans clear communication of services offered and fee for services clear negotiation of fees complaint and dispute resolution procedures declaration of beneficial interest goals, objectives, plans, systems and processes legal and ethical requirements and codes of practice misrepresentation mission statements and strategic plans OHS policies, procedures and programs over-servicing, fixed charges rather than fee for service policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals sales, marketing and leasing management procedure manuals.
Owner responsibilities may include:	administrative and sinking funds appropriate levies budgeting building maintenance requirements maintenance of cash flow.
Relevant people may include:	clients colleagues consumers government personnel legal representatives members of industry associations supervisors.
Legislative, ethical and procedural requirements may be outlined and reflected in:	Australian Securities and Investments Commission, Australian Competition and Consumer Commission, and Foreign Investment Review Board requirements Australian standards federal and state taxation requirements consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health quality assurance and certification requirements relevant common law relevant federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity environmental issues EEO industrial relations OHS relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law relevant local government policies and regulations strata, community and company titles tenancy agreements trade practices laws and guidelines.
Services may relate to:	property and facilities management for a range of property types residential, commercial and industrial property.
Feedback may include:	formal and informal discussions, reviews and evaluations with: existing and previous clients peers, colleagues and managers information provided by others involved in a professional capacity, both internal and external to the organisation.
Resources may relate to:	materials personnel tools and equipment training transport.
Record management systems may relate to:	administrative and sinking funds by-laws investments repairs strata levies trust accounting.
Records and reports may include:	completed repairs and maintenance electronic or paper-based information logs and journals organisational forms radio and telephone records records of meetings running sheets task allocation sheets.
Business equipment and technology may include:	computers data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications.
Relevant documentation may relate to:	building codes licences maps organisational, industry and other contracts permits and plans property marketing, sale and lease agreements or contracts specifications tenancy agreements titles.

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CPPDSM4034A - Assess and implement strata/community management agreement

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement