This section describes the essential skills and knowledge and their level required for this unit

Required skills

communication skills to consult with clients

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities and to obtain feedback

literacy skills to interpret written and oral information

planning skills to determine short and longterm goals

presentation skills to prepare and deliver tenancy mix options to clients

problem solving skills to identify appropriate marketing options

research skills to interpret documentation evaluate current market conditions and assess future trends

technical skills to prepare and complete reports

Required knowledge and understanding

common lease terms and conditions

industry benchmarks

market segments

organisational and professional procedures ethical practices and business standards

organisations documentation and reporting procedures

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

property sales leasing and management

range of tenancy mix strategies

relevant local market conditions

types of property leases

ways to obtain feedback

Overview of assessment

This unit of competency could be assessed through practical demonstration of identifying client objectives and recommending strategies to assist in the implementation of a tenancy mix strategy Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence

The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

examining client business plans and accurately profiling client tenancy needs

knowledge of organisations practices ethical standards and legislative requirements associated with identifying client objectives and recommending strategies to assist in the implementation of a tenancy mix strategy

obtaining feedback on draft tenancy mix strategy and amending accordingly

preparing and documenting a tenancy mix strategy that details targeted market segment

sourcing and selecting suitable marketing strategies

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Clients may include:

Client preferences, needs and expectations may relate to:

Organisational requirements may be outlined and reflected in:

Information that may be used to determine market profiles and conditions may include:

Market conditions may relate to:

Tenancy mix may cover:

Relevant people may include:

Segmentation criteria to be used may include:

Building capacity requirements may relate to:

Marketing options may include:

Feedback may be obtained from:

Legislative requirements may be outlined and reflected in:

Business equipment and technology may include: