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Elements and Performance Criteria

1. Plan repair or maintenance operation.
   • Repair or maintenance requirements are confirmed.
   • Site access and specific site requirements are identified and appropriate arrangements are made.
   • Work order is prepared and contingencies are planned to ensure client and organisational requirements are met in an efficient and effective manner.
   • Safety and security requirements are recognised and implemented.
   • Communication channels and processes are established.
2. Coordinate repair or maintenance operation.
   • Repair or maintenance operation is monitored against work schedules to ensure completion within designated timeframes.
   • Factors affecting achievement of scheduled work are identified and required variations to schedules are negotiated and agreed.
   • Established communication channels and processes are used to ensure accurate exchange of information throughout operation.
   • Situations requiring specialist advice are identified and assistance is sought as required.
3. Check and record completed repair or maintenance operation.
   • Notification of completed repair or maintenance is received and checked against client and organisational requirements.
   • Inspection is arranged to confirm repair or maintenance is fully operational and meets performance specifications and industry standards.
   • Faults, errors or omissions are verified and prompt remedial action is determined and arranged.
   • Documentation of repair or maintenance is prepared using business equipment and technology.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Repair or maintenance requirements must include at least three of the following:	backups changing user codes confirming operational effectiveness identifying and replacing worn parts inspecting, lubricating, cleaning and adjusting parts routine repairs.
Site access and specific site requirements must include at least four of the following:	access and egress points access codes building codes and regulations heritage listings keys, passes and security clearance noise control time of access union requirements work health and safety (WHS) requirements.

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Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also plan and coordinate the following repair, maintenance and modification of properties and facilities:

an immediate routine repair to an item of common property

the longer-term maintenance of a shared facility

a major modification to a common use facility.

In doing the above, the person must:

inspect completed work against work order and ensure remedial action for faults, errors and omissions

monitor maintenance and repair work, ensuring effective communication exchange and identifying factors requiring variations to work schedules

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with planning and coordinating the repair, maintenance and modification of properties and facilities

plan maintenance and repair work ensuring:

client and tenant safety and security

resource requirements are according to budget parameters

respond appropriately to requests for maintenance and repair work and maintain adequate records and reports.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

basic knowledge of property contracts and administrative requirements

building codes and Australian standards relating to the maintenance and repair of properties and facilities

building construction practice

building control legislation relating to the maintenance and repair of properties and facilities

common hazards to personal and public safety associated with particular types of maintenance work in buildings

common building defects

limitations of own work role, responsibilities and professional abilities

maintenance and service intervals and requirements for building facilities

organisational and professional procedures, ethical practices and business standards

points of contact with emergency service agencies

key requirements of federal, state or territory legislation and local government regulations relating to:

consumer protection

environmental issues

industrial relations

property sales, leasing and management

strata community management

work health and safety (WHS)

sources of information on maintaining and repairing property assets

WHS issues and requirements, including risks with maintenance and repair activities and risk control measures.

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