The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Repair or maintenance may relate to: | backupschanging user codesconfirmation of operational effectivenessidentification and replacement of worn partsinspection, lubrication, cleaning and adjustmentroutine repairs. |
Relevant people may include: | agentsclientscolleaguesengineers and techniciansgovernment personnelinstallerslegal representativesmembers of industry associationsproperty ownerssite personnelsubcontractorssupervisorstechnical expertstenants. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Resources may include: | materialspersonneltools and equipmenttrainingtransport. |
Work order information may relate to: | completion datesjob requirements and taskswarranties and service informationwork schedules. |
Site access and specific site requirements may include: | access and egress pointsaccess codesbuilding codes and regulationsheritage listingskeys, passes and security clearancenoise controlOHS requirements |
| time of accessunion requirements. |
Clients may include: | agentsbuilding supervisorsgovernment and legal instruments or agenciesproject managersproperty agentsproperty ownerstenants. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirements award and enterprise agreementscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawenvironmental and zoning laws affecting access security, access and property usegeneral duty of care to clientshome building requirementslocal regulations and by-lawsprivacy laws applying to owners, contractors and tenantsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Contingencies may include: | budget constraintsbuilding delayscompeting work demands of contractorenvironmental factors, such as time and weatherindustrial disputesnon-availability of resources and materialspublic holidays and shut-down periodsequipment and technology breakdownunforeseen incidentsworkplace hazards, risks and controls. |
Safety and security requirements may be satisfied through: | adherence to OHS policies and procedures for the containment of:emergency situations, including fire, flood, bomb threats, suicide attempts or other actions likely to lead to property or bodily threatpotential health and safety hazards, such as physical, mechanical or chemical agents already in work environment, or brought to the environment, or created as a by-product of work done on the site. |
Communication channels may include: | direct line supervision pathslateral supervision pathsorganisational communication protocols and proceduresorganisational networks. |
Variations may include: | alternative supplierschanges to work scheduleswork outside, or producing results outside, the terms and conditions of contract. |
Specialist advice may be sought from: | builderscolleaguesemergency personnelgovernment officialslawyersmembers of industry associationsOHS representativesproperty specialists, including architects, surveyors, valuers, planners, engineers, property managers and real estate agentssubcontractorssupervisors. |
Business equipment and technology may include: | data storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprinters and scannerssoftware applications, such as databases and word applicationswork computers. |
Documentation may include: | costings, receipts and invoiceslogs of equipment and system problems or faultsoperational checks and maintenance conductedmaterials used and parts and components replacedrecommendations for repairsservice and maintenance recordstesting and commissioning resultswarranty conditions and allowanceswork log. |
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