This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation regulations building plans and property maintenance reports and specifications

application of risk management strategies associated with property maintenance

computing skills to access the internet access web pages prepare and complete online forms and search online databases

decision making and problem solving skills to analyse situations and make decisions regarding property maintenance consistent with legislative safety and ethical requirements

literacy skills to access and interpret a variety of texts including legislation regulations and building and safety codes prepare general information papers formal and informal letters reports and applications and complete standard and statutory forms

negotiation skills to establish contracts with tradespeople and service providers for provision of property maintenance and repair services

numeracy skills to calculate and interpret data on property maintenance costs such as the annual level of maintenance expenditure required to sustain a property at its current condition

planning organising and scheduling skills to provide cyclical routine and nonroutine property maintenance services for managed properties

research skills to identify and locate documents and information relating to the maintenance of managed properties

Required knowledge and understanding

basic concepts of taxation for investment properties

basic knowledge of property contracts and administrative requirements

building codes and relevant Australian standards

building construction practices

common building faults and styles

common hazards to public and personal safety associated with particular types of maintenance work in buildings

industry benchmarks for property maintenance procedures

ethical standards

key register

management strategies relevant to different types of industrial commercial rural and retail property

OHS issues and requirements

property maintenance methods

property maintenance plan

property maintenance requirements

property maintenance schedule

property safety and security requirements

register of tradespeople and service providers

relevant building services trades and operation for maintenance operations

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

environmental issues

financial services

industrial relations

leases and tenancy agreements

OHS

privacy

property management

taxation

reporting to owners on repairs and maintenance

risks and management strategies associated with property maintenance

selection of tradespeople and service providers

systems for implementing property maintenance requirements

tendering procedures

Overview of assessment

This unit of competency could be assessed through practical demonstration of developing implementing and reviewing a maintenance plan for managed properties Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

establishing and implementing a property maintenance plan for managed properties

determining property maintenance requirements for managed properties

developing a property maintenance plan for managed properties that includes procedures for selecting maintenance contractors and maintaining safety and security of clients

establishing and maintaining a key register for managed properties

monitoring security of managed properties

knowledge of agency practice ethical standards and legislative requirements associated with establishing implementing and reviewing a maintenance plan for managed properties

reviewing the property maintenance plan for managed properties

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Property maintenance requirements may include:

Industry benchmarks may include:

Legislative requirements may include:

Property maintenance plan may include:

Reliable and efficient maintenance methods may include:

Safety and security requirements may include adherence to OHS policies and procedures for the containment of:

Tradespeople and other service providers may include:

Criteria for the selection of tradespeople and other service providers may include:

Specialist advice may include:

Key register may refer to:

Owners and relevant people may include:

Appropriate data may include:

Interpersonal communication strategies may include:

Business equipment and technology may include: