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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Enquiries from potential lessees may be received through:	advertising email inspections office referral telephone website.
Lease may include:	business commercial industrial retail.
Property may include:	commercial properties industrial properties retail properties specialist business properties, such as marinas, hotels, open space, resorts and caravan parks.
Appropriate rapport relates to use of techniques that:	establish and build confidence and trust in the agency and its representatives make the lessee or lessor feel valued promote and maintain an effective relationship with the prospective lessee or lessor.
Legislative requirements may include:	relevant federal, and state or territory legislation and local government regulations relating to: anti-discrimination and equal employment opportunity consumer protection employment environmental issues franchises and business structure industrial relations leases OHS privacy trade practices zoning.
Promotional materials may include:	agency email and website details agent business card agent and agency profile brochures description of property list properties for lease pamphlets testimonials from past clients website.
Effective interpersonal communication techniques may include:	active listening providing an opportunity for the client to clarify their understanding of the sales process soft questioning and seeking feedback from the client to confirm own understanding of their needs and expectations summarising and paraphrasing to check understanding of client message using appropriate body language.
Effective questioning techniques may include:	active listening clear questions different question types reflection using silences.
Terms and conditions of lease may include:	default provisions dispute resolution process duration equipment and services general rules that apply to all lessees in property goodwill gross or nett lease GST insurance options for extending period of lease outgoings permitted uses and access, including: car parking competitors expansion or sale of business hours of operation licences rights to use common areas zoning personal guarantees power of attorney rent, including: method of calculation rent increases renewal of lease or tenancy agreement, including: exercise of option to renew option to renew renewal period rent repairs and maintenance security security bond or deposit tenancy mix termination of lease or tenancy agreement.
Effective negotiation techniques may include:	analytical skills listening techniques non-verbal communication skills personal attributes presentation techniques questioning techniques speaking skills.
Effective techniques for dealing with conflict and breaking deadlocks may include:	calling in a third party clarifying the positions of both parties deferring the decision preparing a compromise restating the position summarising the progress to date.
Lease agreements may include:	acceptance and consideration agreement to lease heads of agreement letters of intent negotiations containing offers relative lessee or lessor obligations.
Business equipment and technology may include:	computers and data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications.

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CPPDSM4050A - Lease industrial, commercial and retail property

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement