This section describes the essential skills and knowledge and their level required for this unit

Required skills

access a variety of information relating to listing a business and relevant information regarding legislative requirements

identify current market trends and positions and determine best listing options

liaise with clients

provide information on recommended methods for listing

relate to people from a range of social cultural and ethnic backgrounds and of varying physical and mental abilities

resolve client concerns and issues

select and use appropriate technology

Required knowledge and understanding

agencys business structure

mechanisms to obtain and analyse client comments and feedback

organisations policy and procedures for client service including ethical behaviour and listing procedures

principles and techniques for checking and validating ownership and status of a business associated plant and equipment and financial statements and communicating concerns to clients

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

business broking

business operation and listings especially in regard to franchises and business structures and the sale and listing of businesses

consumer protection

environmental issues

equal employment opportunity

industrial relations

OHS

service standards and best practice models

strategies for planning and monitoring business listing activities

types of listings available and benefits and limitations of each for a variety of business types

Overview of assessment

This unit of competency could be assessed through a practical demonstration of listing a business for sale with a business brokerage Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

analysing business and associated plant and equipment ownership and status as they relate to listing a business with a brokerage office

clarifying concerns and communicating with clients to enable the listing process and to resolve complications

documenting agreements and distributing relevant information to clients and relevant internal and external parties

knowledge of agency practice ethical standards and legislative requirements related to listing a business for sale

preparing and structuring advice on the listing process for businesses

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable resources and simulated or real opportunities to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Agency and legislative requirements may relate to:

Questions or concerns may arise regarding:

Client instructions may relate to:

Client profile may relate to:

Source documents may include:

Structure, ownership and status of plant and equipment may be determined and verified against:

Conditions of occupancy may include:

Status and ownership concerns may include:

Pricing structures and price break-ups may relate to:

Marketing plans may relate to:

Further information may relate to:

Formal documentation may include: