The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Systems may be: | computer-basedmanual. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Relevant people may include: | clientscolleagueslegal representativesmembers of industry associationssupervisorsvaluers. |
Business equipment and technology may include: | computers data storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
Interpersonal techniques may include: | active listeningconsultation methodsinterpreting non-verbal and verbal messagesquestioning to clarify and confirm understanding |
| seeking feedbackusing language and concepts appropriate to cultural differences. |
Assets may include: | buildingsbusiness and marketing contractsequipmentfurnituregoodwilllandpropertyvehicles. |
Legislative requirements may be outlined and reflected in: | Australian standards, and quality assurance and certification requirements award and enterprise agreementsconsumer protectionfreedom of informationhome building requirementsprivacy requirementspublic healthrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practicestrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Feedback may be obtained from: | clients and colleaguesdocumentation and reportsquality assurance dataquestionnairesregular meetings. |
Asset information may relate to: | historical datainsurancekey personnellines of responsibilitymaintenance schedulesoperating environment of organisation, including financial markets, competitors, core business activities, functions and stakeholdersproperty management reportsregister of assetsreports and relevant documentationresidual life of assets. |
Clients may include: | agentscompany or business enterprisesfund managersgovernment agenciesinsurersinternal and external property groupslegal advisersprivate investorsproject managersproperty agentsproperty ownersrisk assessors. |
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