The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Space may include: | buildingscar parkingfacilitieslandlettable areasproperties. |
Relevant people may include: | agentsclientsgovernment personnellegal representativesmembers of industry associationsproperty ownerssite personnelsupervisors and colleaguestenants. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Clients may include: | bankerscompany managementfund managersfund providersgovernment and legal instruments or agenciesinstitutionsinternal and external property groupsowner-occupiersprivate investorsproperty agentsproperty ownerstenants. |
Interpersonal techniques may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Relevant documentation may include: | building codescontractslease agreementslicencesmapspermitsplansspatial guidelinesspecifications. |
Specialist advice may be sought from: | architectsbankers and financiersbuildersbusiness consultantsgovernment officialsinvestment consultantsmembers of industry associationsplannersreal estate agentssolicitorssubcontractorstechnical expertsvaluers. |
Legislative requirements may be outlined and reflected in: | Australian standardscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawenvironmental and zoning laws affecting access security, access and property usegeneral duty of care to clientshome building requirementslocal regulations and by-lawsprivacy laws applying to owners, contractors and tenantsquality assurance and certification requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Variations may relate to: | changes to agreed terms for use of spacechanges to fittings and fixtureswork outside or producing results outside the terms and conditions of contract. |
Spatial guidelines may include: | building codesbuilding services corporation policyfit-out guidelinesindustry practicesindustry trends. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
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