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Elements and Performance Criteria

  1. Determine occupancy requirements.
  2. Monitor occupation process.
  3. Review and record results of process.

Required Skills

This section describes the essential skills and knowledge and their level required for this unit

Required skills

communication skills to negotiate client requirements and communicate problems and delays

computing skills to access the internet and web pages prepare and complete online forms lodge electronic documents and search online databases

interpersonal skills to relate to people from a range of social cultural and ethnic backgrounds and varying physical and mental abilities

literacy skills to interpret written and oral information complete documentation and report findings

organisational skills to plan and arrange activities to occupy a space and schedule and meet time lines for fitout and occupation

technical skills to use planning and scheduling software and to complete reports

Required knowledge and understanding

basic knowledge of property contracts and administrative requirements

building codes and practices relating to fitout

building construction practices

building control legislation codes and relevant Australian standards

industry practices and benchmarks for contracts and fitout

limitations of work role responsibility and professional abilities

OHS issues and requirements

organisational and professional procedures ethical practices and business standards

planning and scheduling techniques and software

relevant federal and state or territory legislation and local government regulations related to

antidiscrimination

consumer protection

environmental issues

equal employment opportunity EEO

financial probity

franchise and business structures

industrial relations

OHS

privacy

property sales leasing and management

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge the range statement and the Assessment Guidelines for this Training Package

Overview of assessment

This unit of competency could be assessed through practical demonstration of planning monitoring and completing the occupation of space Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence The demonstration and questioning would include collecting evidence of the candidates knowledge and application of ethical standards and relevant federal and state or territory legislation and regulations This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

completing a space occupation under normal industry operating conditions in compliance with relevant industry and legal requirements

implementing monitoring and completing a fitout process within designated timeframes

knowledge of organisations practices ethical standards and legislative requirements associated with planning monitoring and completing the occupation of space

reviewing and reporting a space occupation including analysing feedback and suggesting improvements to future processes

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed


Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Space may include:

buildings

car parking

facilities

land

lettable areas

properties.

Relevant people may include:

architects

builders

clients

colleagues and supervisors

legal representatives

members of industry associations

principals

service providers

users.

Organisational requirements may be outlined and reflected in:

access and equity principles and practice guidelines

business and performance plans

complaint and dispute resolution procedures

goals, objectives, plans, systems and processes

legal and ethical requirements and codes of practice

mission statements and strategic plans

OHS policies, procedures and programs

policies and procedures in relation to client service

quality and continuous improvement processes and standards

quality assurance and procedure manuals.

Relevant documentation may include:

agreements

building codes

certificates of occupancy

contracts

leases

licences

permits

plans

specifications.

Legislative requirements may be outlined and reflected in:

Australian standards, and quality assurance and certification requirements

award and enterprise agreements

codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law

home building requirements

privacy requirements

relevant federal, and state or territory legislation that affects organisational operation, including:

anti-discrimination and diversity

environmental issues

EEO

industrial relations

OHS

strata, community and company titles

tenancy agreements

trade practices laws and guidelines.

Clients may include:

company management

fund managers

fund providers

government and legal instruments or agencies

institutions

internal and external property groups

owner-occupiers

private investors

property agents

property owners

tenants

users.

Tenancy guidelines may cover:

access and egress

building codes

material types and use

permitted use

presentation

style of fit-out

types of finish.

Users may include:

bankers

clients

company boards

fund managers

fund providers

institutions

internal and external property groups

owner-occupiers

private investors

tenants.

Resources may include:

materials

personnel

tools and equipment

training

transport.

Interpersonal techniques may relate to:

active listening

clear presentation of options

culturally inclusive and sensitive engagement techniques

questioning to clarify and confirm understanding

two-way interaction

use of language and concepts appropriate to cultural differences

verbal or non-verbal language.

Specialist advice may be sought from:

architects

bankers and financiers

builders

business consultants

government officials

investment consultants

members of industry associations

planners

real estate agents

solicitors

subcontractors

technical experts

valuers.

Feedback may be sought from:

clients and their legal representatives

supervisors and colleagues

formal and informal performance appraisals

workplace assessment.

Business equipment and technology may include:

computers

data storage devices

email

facsimile machines

internet, extranet and intranet

photocopiers

printers

scanners

software applications, such as databases and word applications.