The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include: | building supervisorscompany managementfund managersgovernment and legal instruments or agenciesinstitutionsinternal and external property groupsowner-occupiersprivate investorsproject managersproperty agentsproperty ownerstenants. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Legislative requirements may be outlined and reflected: | Australian standardscodes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law |
| environmental and zoning laws affecting access security, access and property usegeneral duty of care to clientshome building requirementslocal regulations and by-lawsprivacy laws applying to owners, contractors and tenantsquality assurance and certification requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Consultative processes may include: | face-to-face meetingstelephone, facsimile and written communication. |
Relevant people may include: | clientscolleaguesgovernment agenciesindustry regulators and associationslegal representativesparties to contractsupervisors. |
Information may relate to: | agreementsbuilding codescompany servicescontractsdepreciation scheduleslicencesoperating costspermits and plansspecifications. |
Resources may include: | materialspersonneltools and equipmenttrainingtransport. |
Communication techniques may include: | active listeningclear presentation of optionsconsultation methodsculturally inclusive and sensitive engagement techniquesquestioning to clarify and confirm understandingseeking feedbacktwo-way interactionusing language and concepts appropriate to cultural differencesverbal or non-verbal language. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprinters and scannerssoftware applications, such as databases and word applications. |
Risks may relate to: | changes to regulations and legislationclient and staff satisfactioncompetitionemergencies and disastersfailure of a contracted party to comply with contract terms and conditionsfire and securityhealth and safetyloopholes in contractsmarket influencesphysical, financial or human resourcesproject control and cash flowsuppliers and contractorstime constraints. |
Specialist advice may be sought from: | government officialsmembers of industry associationssolicitors and legal representativessupervisors and colleaguestechnical experts. |
Feedback may be sought from: | clients and their legal representativessupervisors and colleagues formal and informal performance appraisalsworkplace assessment. |
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