The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.
Clients may include: | bankers and fund managersfund providersinstitutionsinternal and external property groupsowner-occupiersprivate investors. |
Client expectations may relate to: | immediate capital gainslong-term capital gains. |
Organisational requirements may be outlined and reflected in: | access and equity principles and practice guidelinesbusiness and performance planscomplaint and dispute resolution proceduresgoals, objectives, plans, systems and processeslegal and ethical requirements and codes of practicemission statements and strategic plansOHS policies, procedures and programspolicies and procedures in relation to client servicequality and continuous improvement processes and standardsquality assurance and procedure manuals. |
Information may relate to: | required and projected cash flowsexisting client risk management strategiesindividual investment preferences and aversion or tolerance to riskother client details, such as employment security, and likely events and their impact on the clientrelevant personal, financial and business detailstaxation obligations. |
Client profile may include: | client current and proposed operating environment, assets and systemsdetails of client needs and objectives for income, security, liquidity and time period. |
Legislative requirements may be outlined and reflected in: | Australian standardsgeneral duty of care to clientshome building requirementsprivacy requirementsrelevant federal, and state or territory legislation that affects organisational operation, including:anti-discrimination and diversityenvironmental issuesEEOindustrial relationsOHSrelevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common lawstrata, community and company titlestenancy agreementstrade practices laws and guidelines. |
Sources of property market information may include: | consultantsindustry and organisational databasesinformation servicespress clippingspublished industry data, including industry indicesthird partiestrade journals. |
Communication techniques may include: | active listeningclear, legible writingmaintaining eye contactnon-verbal communication, including body language and personal presentationspeaking clearly and conciselyusing appropriate language and tone of voiceusing open and closed questions. |
Comparative market data may include: | best practice informationnational and international benchmarkinginter-organisation comparison data. |
Industry benchmarks may include: | discounted cash flowemployment ratesindustry association performance indexinflation rateinternal rate of returnlife cycle costingpublished vacancy factorstenancy mix. |
Market conditions may include: | availability of alternativesbusiness confidenceeconomic conditionslevel of competition. |
Analysis: | may be:explorative, descriptive, causative or predictivequantitative and qualitative |
| may include:basic statistical analysiscritical analysismathematical calculationsproblem solving. |
Specialist advice may be sought from: | architectsbankers and financiersbusiness consultantsland economistsmembers of industry associationsother developersplannersreal estate agentssolicitorstaxation and accounting practitionersvaluers. |
Business equipment and technology may include: | computersdata storage devicesemailfacsimile machinesinternet, extranet and intranetphotocopiersprintersscannerssoftware applications, such as databases and word applications. |
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