Google links for CPPDSM4072A - Provide leadership in the property industry

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording in the performance criteria is detailed below. Add any essential operating conditions that may be present with training and assessment depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts.

Property services may relate to:	business broking buyer advocacy or agent facilities management for a range of property types marketing, sale and leasing a range of property types on-site residential property management property management for a range of property types residential, commercial and industrial property and facilities rural agency practice strata and community title management urban agency practice.
Organisational requirements may be outlined and reflected in:	access and equity principles and practice guidelines agency policies and guidelines business and performance plans complaint and dispute resolution procedures ethical standards and codes of practice, such as: acting in principal's best interests clear communication of services offered and fee for services clear negotiation of fees declaration of beneficial interest misrepresentation over-servicing fixed charges rather than fee for service goals, objectives, plans, systems and processes legal policies and guidelines mission statements and strategic plans OHS policies, procedures and programs policies and procedures in relation to client service quality and continuous improvement processes and standards quality assurance and procedure manuals sales, marketing and leasing management procedure manuals.
Legislative, financial and procedural requirements may be outlined and reflected in:	Australian Securities and Investments Commission, Australian Competition and Consumer Commission, Foreign Investment Review Board requirements Australian standards federal and state taxation requirements consumer protection laws and guidelines court and tribunal precedents environmental and zoning laws affecting access security, access and property use freedom of information home building requirements licensing requirements privacy and confidentiality requirements and laws applying to owners, contractors and tenants public health quality assurance and certification requirements relevant common law relevant federal, and state or territory legislation and regulations affecting organisational operation, including: anti-discrimination and diversity environmental issues equal employment opportunity (EEO) industrial relations OHS relevant industry codes of practice covering the market sector and industry, financial transactions, taxation, environment, construction, land use, native title, zoning, utilities use (water, gas and electricity), and contract or common law relevant local government policies and regulations strata, community and company titles tenancy agreements trade practices laws and guidelines.
Clients may include:	agents or third parties for purchasers and vendors in-house staff and office contractors other agency staff owner corporations and community title groups potential vendors prospective and existing landlords prospective and existing tenants prospective purchasers purchasers vendors.
Specific needs may relate to:	beliefs and values conventions of gender and sexuality cultural stereotypes dress food and diet religious and spiritual observances social conventions traditional practices and observations verbal and non-verbal language.
Relevant people may include:	agents clients legal representatives members of industry associations property owners supervisors and colleagues tenants.
Codes of ethics and practice may relate to:	accurate determination and clarification of expectations of owner corporations acting in principal's best interests clear communication of services offered and fee for services clear negotiation of fees declaration of beneficial interest declaration of conflict of interest disclosure of relevant information, including management fees fair and honest provision of property services individual behaviour maintaining confidentiality misrepresentation non-discriminatory practices over-servicing, fixed charges rather than fee for service representation of organisation and clients use of organisational property.
Information may relate to:	agency records asset registers client and colleague surveys financial and budgetary procedures, policies and guidelines historical data insurances
	operating environment of organisation, including financial markets, competitors, core business activities, functions and stakeholders organisational procedures, policies and guidelines property management reports reports and relevant documentation taxation records.
Specialist advice may be sought from:	architects bankers and financiers government officials investment consultants members of industry associations planners real estate agents solicitors supervisors and colleagues technical experts valuers.
Change may relate to:	change in work location implementation of new work practices and services introduction of new technology job role changes new client base organisational restructures staffing changes work priorities.
Business equipment and technology may include:	computers data storage devices email facsimile machines internet, extranet and intranet photocopiers printers scanners software applications, such as databases and word applications.
Mentoring and coaching may relate to:	fair and ethical practices non-discriminatory processes and activities presenting and promoting a positive image of the collective group problem solving providing encouragement providing feedback to team members and colleagues respecting the contribution of all participants and giving credit for achievements.
Professional development strategies may include:	coaching, mentoring and supervision formal and informal learning programs identifying and establishing new career paths involvement in community and industry activities updating and maintaining knowledge base on current issues for work and professional practice use of existing strengths to focus future career development work rotation to facilitate changing work priorities.
Feedback may include:	formal and informal discussions, reviews and evaluations with: existing and previous clients peers, colleagues and managers information provided by others involved in a professional capacity, both internal and external to the organisation.
Competency standards and other relevant benchmarks may relate to:	other benchmarks such as: industry code of conduct and code of ethics statutory and legislative requirements in terms of working in the property industry
	personal and technical knowledge, skills and attitudinal aspects (competencies) required to undertake the day-to-day tasks and duties of the work function effectively and efficiently, specifically: competency standards for the property industry other relevant industry, cross-industry and enterprise competency standards.
Professional networks may include:	advisory committees committees government agencies internal and external customers lobby groups local inter-agency groups other organisations professional and occupational associations project-specific ad hoc consultative and reference groups specific interest or support groups suppliers work teams.

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CPPDSM4072A - Provide leadership in the property industry

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Elements and Performance Criteria

Required Skills

Evidence Required

Range Statement