This section describes the essential skills and knowledge and their level required for this unit

Required skills

ability to communicate with and relate to a range of people from diverse social economic and cultural backgrounds and with varying physical and mental abilities

analytical skills to interpret documents such as legislation regulations employment contracts and licensing requirements

application of risk management strategies associated with advising clients on property sales and property management options

computing skills to access agency and resource databases use standard software packages send and receive emails access the internet and web pages and complete and lodge standard documents online

decision making and problem solving skills to analyse situations and make decisions consistent with legislative and ethical requirements

literacy skills to access and interpret a variety of texts including legislation regulations and rules of ethics prepare general information and papers prepare formal and informal letters reports and applications and complete standard forms

negotiation skills to assist clients with property sales and property management matters

numeracy skills to calculate and interpret data such as commissions and entitlements

planning organising and scheduling skills to undertake workrelated tasks such as inspecting properties

research skills to identify and locate documents and information relating to real estate operations

selfmanagement skills to organise own work deliver quality customer service and effectively manage competing demands

teamwork skills to work effectively in and promote communication between sales property management and administrative teams in an agency environment

Required knowledge and understanding

agency principal relationship

continued training needs for agents and agents representatives

employee and employer rights and responsibilities

ethical and conduct standards

features of good agency practice

forms of business ownership and organisational structure and services offered by estate agencies

key operations of estate agencies

key principles of consumer protection and privacy legislation

legislative limitations on agency practice

licensing requirements for estate agents

nature of trust funds and key legislative controls on trust funds

offences and penalties under the legislative framework

relevant federal and state or territory legislation and local government regulations relating to

antidiscrimination and equal employment opportunity

consumer protection fair trading and trade practices

employment and industrial relations

financial services

OHS

privacy

risks and risk management strategies

roles and function of industry bodies

roles and functions of government regulatory agencies

roles and responsibilities of estate agency personnel

sources of specialist advice relating to real estate operations

Overview of assessment

This unit of competency could be assessed through case studies practical exercises and questioning relating to the application of ethical and effective work practices legal principles federal and state or territory legislative and regulatory requirements and codes of practices affecting real estate operations Targeted written including alternative formats where necessary or verbal questioning to assess the candidates underpinning knowledge would provide additional supporting evidence of competence This assessment may be carried out in a simulated or workplace environment

Critical aspects for assessment and evidence required to demonstrate competency in this unit

A person who demonstrates competency in this unit must be able to provide evidence of

application and knowledge of the ethical and conduct standards relevant to licensed real estate agents real estate representatives and support staff

application and knowledge of the key operations of estate agencies and the roles and responsibilities of agency personnel

knowledge of legislation and the regulatory framework relevant to real estate agency including the roles and functions of government regulatory agencies and industry bodies

application and knowledge of the key principles of consumer protection and privacy legislation

knowledge of the agency principal relationship

application and knowledge of employment requirements for estate agents including the rights and responsibilities of employers and employees

application and knowledge of the licensing and eligibility requirements for estate agents and other employees and penalties associated with related offences

Context of and specific resources for assessment

Resource implications for assessment include

access to suitable simulated or real opportunities and resources to demonstrate competence

assessment instruments that may include personal planner and assessment record book

access to a registered provider of assessment services

Where applicable physical resources should include equipment modified for people with disabilities

Access must be provided to appropriate learning andor assessment support when required

Assessment processes and techniques must be culturally appropriate and appropriate to the language and literacy capacity of the candidate and the work being performed

Validity and sufficiency of evidence require that

competency will need to be demonstrated over a period of time reflecting the scope of the role and the practical requirements of the workplace

where the assessment is part of a structured learning experience the evidence collected must relate to a number of performances assessed at different points in time and separated by further learning and practice with a decision of competence only taken at the point when the assessor has complete confidence in the persons competence

all assessment that is part of a structured learning experience must include a combination of direct indirect and supplementary evidence

where assessment is for the purpose of recognition RCCRPL the evidence provided will need to be current and show that it represents competency demonstrated over a period of time

assessment can be through simulated projectbased activity and must include evidence relating to each of the elements in this unit

In all cases where practical assessment is used it will be combined with targeted questioning to assess the underpinning knowledge Questioning will be undertaken in such a manner as is appropriate to the language and literacy levels of the candidate and any cultural issues that may affect responses to the questions and will reflect the requirements of the competency and the work being performed

Legislative requirements may include:

Roles and responsibilities of key personnel may include:

Key operations of estate agencies may include:

Forms of business ownership may include:

Organisational structure of business may include:

Services may include:

Approaches for sourcing and accessing legislation may include:

Legislation and ethical and conduct standards may include:

Licensing and eligibility requirements may include:

Trust funds refer to:

Roles and responsibilities of government agencies may include:

Specialist advice may include:

Employment requirements may include:

Effective communication strategies may include: