Elements and Performance Criteria
- Develop knowledge of agency operations.
- Key features of the agency principal relationship are identified according to legislative requirements and agency practice.
- Roles and responsibilities of key personnel involved in stock and station agencies are identified and explained in the context of legislative and agency requirements.
- Key operationsof stock and station agencies are identified and explained in the context of legislative and agency requirements.
- Forms of business ownership, organisational structure and key services offered by stock and station agencies, including liabilities and responsibilities, are identified and explained.
- Interpret and comply with legislative and agency requirements.
- Key legislation and regulations relevant to stock and station agency operations, including legislative limitations on agency practice, are identified and explained to ensure compliance with legislative and agency requirements.
- Licensing and eligibility requirements for licensed stock and station agents, stock and station representatives or certificate holders and other employees, including offences and penalties, are identified and explained to ensure compliance with legislative and agency requirements.
- Key provisions of consumer protection and privacy legislation are identified and explained to ensure compliance with legislative and agency requirements.
- Purpose of trust funds and key legislative controls on trust funds relevant to authorised employees are identified and explained to ensure compliance with legislative and agency requirements.
- Role and responsibilitiesofgovernment agencies and industry bodies are identified and explained in relation to agency practice.
- Personal understanding of legislative requirements is assessed and verified with relevant people.
- Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with agency practice.
- Model ethical practice.
- Ethical and conduct standards, including penalties for breaches, are identified and interpreted to ensure compliance with legislative requirements and industry and agency practice.
- Agent's liability for breach of contract and negligence is identified and explained in the context of legislative and agency requirements.
- Personal understanding of ethics and conduct standards required for good agency practice is verified with relevant people to ensure compliance with legislative requirements and industry and agency practice.
- Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with legislative and agency requirements.
- Identify industry employment requirements.
- Industry employment requirements are identified and interpreted to ensure compliance with legislative requirements and agency practice.
- Employee and employer rights and responsibilities regarding conditions of employment are identified and interpreted to ensure compliance with legislative requirements and agency practice.
- Effective communication strategies are employed to establish rapport with clients, ascertain client needs, and provide accurate advice and follow-up services in line with agency practice.
- Personal presentation and professional image are assessed for compliance with industry and agency norms.
- Personal knowledge and skills in providing stock and station agency services are assessed against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities.
- Opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge in relation to stock and station agency operations are identified, planned and applied in line with agency practice.