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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Determine requirements for facilities and amenities.
   • Facility and amenity requirements are identified in consultation with property users and other relevant people using appropriate research and survey techniques.
   • Client needs are accurately assessed and clarified using appropriate consultative processes.
   • Relevant documentation and legislative requirements are reviewed to ensure facilities and amenities comply with requirements.
   • Situations requiring specialist advice are identified and assistance is sought as required.
2. Plan for provision of facilities and amenities.
   • Provision of facilities and amenities is planned.
   • Project strategies, objectives and timelines are negotiated and agreed in consultation with client.
   • Monitoring and reporting arrangements for project activities are established and documented.
   • Financial, physical and human resource requirements are identified and arranged according to project plan.
   • Risk management plan to identify, assess and control risks is prepared and incorporated into project plan.
   • Relevant approvals are obtained within designated timeframe.
3. Coordinate implementation of facilities and amenities.
   • Facilities and amenities are implemented according to agreed project plan.
   • Equipment and services are provided.
   • Contingency arrangements for implementing facilities, and amenities are identified and activities planned to maximise quality outcomes.
   • Expenditure and resource usage are monitored and controlled to ensure objectives are achieved within specified budgetary parameters.
   • Regular reports on progress and outcomes are provided to relevant people according to project plan.
4. Review effectiveness of facilities and amenities.
   • Systematic review processes and established evaluation methods are used to assess effectiveness of facilities and amenities.
   • Feedback from users is used to confirm quality of facilities and amenities, and to identify areas for future improvement.
   • Identified non-conformances and non-compliances are documented and referred for action.
   • Evaluation results and recommendations for improvements to processes are prepared in required format, style and structure, and presented to relevant people within agreed timeframes.
   • Business equipment and technology are used to maintain relevant documentation.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.
Facilities and amenities must include at least two of the following:	access controls business support car parking and bicycle storage child care common areas communications facilities gymnasium firefighting and other essential service equipment lifts and escalators meeting places minding services postal facilities public address systems recreation and entertainment facilities recycling facilities security facilities storage facilities swimming pool waste management facilities wi-fi and internet access.
Property users must include:	occupiers owners service providers tenants visitors.
Evaluation methods must include:	qualitative methods quantitative methods.

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Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also provide facilities, amenities and associated services for property users; planning and coordinating the provision; and reviewing the operations of one of the following properties:

commercial building

educational institution

hospital or health centre

industrial complex

industrial estate

public building

shopping centre

strata scheme.

The above property may be a new facility or amenity, or the upgrade of an existing facility or amenity for its users.

In doing the above, the person must:

coordinate the implementation of facilities and amenities, ensuring equipment and services meet manufacturer and supplier specifications, and expenditure and resource use are monitored against budgets

evaluate effectiveness of facilities and amenities and feedback from users and recommend improvements to processes

identify requirements for facilities and amenities by consulting with property users and reviewing documentation

apply knowledge of organisation’s practices, ethical standards and legislative requirements associated with providing facilities, amenities and associated services for property users

plan the provision of facilities and amenities, incorporating strategies for monitoring and reporting, risk management, resource needs, and gaining necessary approvals.

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Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

demographics of property users

evaluation methods for assessing effectiveness of building facilities and amenities

facilities and amenities for different types of properties and user groups

planning methods and techniques

product information on facilities and amenities

public liability and insurance issues associated with installing facilities and amenities

risk management strategies relating to facilities and amenities

techniques for consulting with property users

techniques for determining property users’ requirements for facilities and amenities

warranties, guarantees and service contracts for facilities and amenities

work health and safety (WHS) issues associated with installing and using facilities and amenities.

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