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Elements and Performance Criteria

  1. Determine project requirements.
  2. Organise support processes.
  3. Monitor project processes and outcomes.
  4. Evaluate project outcomes.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Project must include:

outcomes that are focused on the property industry.

Quality assurance goals and strategies must include at least four of the following:

formal structure against which progress can be evaluated

budgets and timetables that enable the commitment of resources at appropriate points in the project

compliance with Australian standards

contingency plans to cater for a change of corporate focus or significant project difficulties

continuous improvement strategies

mechanisms for involving a wide variety of interested parties or stakeholders in the project

procedures for monitoring and evaluating project outcomes and client satisfaction

reducing risk by anticipating, evaluating and developing strategies for managing possible problems

reporting procedures and protocols.

Risks must include at least four of the following:

budget constraints

competing work demands

inadequate active participation in the quality management process by all stakeholders

resource and material availability

equipment and technology breakdown

time delays

workplace hazards, risks and controls.

Project plan must include at least five of the following:

formal structure against which progress can be evaluated

acquisition strategies

budgets and timetables that enable the commitment of resources at appropriate points in the project

consultation strategies to involve stakeholders

contingency plans to cater for changes or significant project difficulties

objectives, scope and expected benefits of the project

project implementation plans

project management methodology to be used

quality assurance procedures

risk management plans

specifications

structure of the project

transition plans.


Performance Evidence

A person demonstrating competency in this unit must satisfy all of the elements, performance criteria, foundation skills and range of conditions of this unit.

The person must also plan, organise and monitor one project in the property industry.

In doing the above, the person must:

develop and implement feedback strategies to obtain information from relevant people on ways to improve relationships and delivery of client services

identify networking requirements through consultation with clients and colleagues

apply knowledge of organisation’s practices and ethical standards associated with maintaining positive business relationships and active professional networks

maintain up-to-date computer databases of relevant contacts and associated information

promote and participate in networks and provide support to network members

select appropriate methods and adapt communication styles when communicating with clients.


Knowledge Evidence

A person demonstrating competency in this unit must demonstrate knowledge of:

consultative processes used in property-related projects

contingency and risk analysis techniques

continuous improvement processes relating to managing projects

key project success factors and typical project pitfalls

limitations of own work role, responsibilities and professional abilities in relation to managing projects

organisational quality systems, such as:

issues relating to client satisfaction

recording systems

strategic planning processes

project management concepts and principles

project management systems and tools, such as:

critical path method

program evaluation and review technique (PERT)

processes for administering project contracts, including managing contract variations

systems and procedures for project planning and scheduling

type and scope of property-related project specified in the performance evidence

types of contingencies in property-related project.